Stock and Multichannel Team Manager

Harvey Nichols is seeking a Stock and Multichannel Team Manager to join our team in Edinburgh. A destination for modern luxury and exceptional service, Harvey Nichols is home to the world’s most iconic designers and brands. Behind every unforgettable shopping experience is a team of dedicated professionals who ensure our products are impeccably managed, our stockrooms are organised, and our clients always find exactly what they’re looking for. This is your opportunity to play a vital role in maintaining the seamless flow of product that supports our reputation for excellence.

About the role… As our new Stock and Multichannel Team Manager, you’ll be responsible for overseeing the seamless operations of both stock management and multichannel services, ensuring accuracy, efficiency, and exceptional service. This role manages the end-to-end flow of stock, from receipt and storage to order processing and dispatch, while maintaining compliance with company standards and supporting sustainable cost management. Strong organisational, leadership, and problem-solving skills are essential, alongside the ability to foster a high-performing, collaborative culture that supports both store efficiency and customer satisfaction.

You’ll deliver an exceptional and professional service through:

• Team Support
  • Maximise team performance through effective people management and development.
  • Coordinate daily operational activities, distribute tasks, and manage schedules.
  • Conduct regular performance reviews, provide feedback, and support onboarding.
  • Identify team potential, encourage knowledge sharing, and foster engagement.
  • Ensure compliance with company standards and collaborate with HR when needed.
• Retail Operations
  • Implement KPIs, guidelines, and procedures from Store Management and Head Office.
  • Oversee goods receipt, storage, transfers, and returns in line with company standards.
  • Monitor stock integrity, report discrepancies, and manage damaged or irregular items.
  • Maintain strong knowledge of operational systems and tools.
• Multichannel Operations
  • Manage order picking, packing, and dispatch to meet service KPIs.
  • Process returns and nil pick orders accurately and promptly.
  • Maintain organized workstations and ensure equipment readiness.
  • Collaborate with relevant teams to resolve issues and ensure timely courier collections.
• Store Maintenance
  • Keep stockrooms and related areas organized and well-maintained.
  • Support VM fixture moves and ensure accurate stock organization.
  • Review non-sellable stock and coordinate next steps with Sales Managers.
• Stock & Inventory
  • Assist with stock takes, cycle counts, and markdown activities.
  • Investigate discrepancies and maintain accurate inventory records.
  • Coordinate reticketing and optimize stockroom capacity.
• Budget & Cost Management
  • Monitor packaging and stationery usage, avoiding over-ordering.
  • Promote sustainable practices and energy-saving measures.

Is this you? We’re looking for individuals who are methodical, motivated, and meticulous with a passion for luxury retail and an eye for detail that’s second to none. Do you have previous experience in a stock control or back-of-house role, ideally within luxury fashion or retail? Are you highly organised, reliable, and confident managing high-value merchandise? Do you thrive in a fast-paced environment where accuracy and efficiency are key? Are you a team player who enjoys supporting front-of-house teams to deliver exceptional client experiences? Are you flexible and available to work across early mornings, evenings, and weekends?

If this sounds like you, we’d love to hear from you.

How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We’ll support your growth and help you build a career you love. Alongside this, you’ll enjoy a range of amazing benefits, including:

• Up to 40% off fashion & hospitality
• 30% off beauty, perfumery, wine, and spirits
• Clothing allowance
• Competitive company benefits and training opportunities

Where do I sign? If you’re already picturing yourself as the organisational heartbeat of Harvey Nichols’ world of luxury and this role has caught your eye - hit the “apply” button below to start your journey with us.