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- Tasks: Provide luxury customer experiences and build lasting client relationships in Womenswear.
- Company: Join the iconic Harvey Nichols, a leader in luxury retail with a diverse culture.
- Benefits: Enjoy up to 40% off fashion, beauty, and hospitality, plus a clothing allowance and charity days.
- Why this job: Be part of a vibrant team that celebrates style and inclusivity while developing your career.
- Qualifications: Experience in luxury retail and a passion for fashion are essential; clientelling experience is a plus.
- Other info: No uniforms required; flexibility for weekend and evening shifts is necessary.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Do you keep up to date with luxury fashion? Do you always find yourself giving style advice? Do you love all things luxury retail? If YES, we may have the role for you… Luxury department store, Harvey Nichols, is searching for a new Senior Client Advisor to join its thriving Womenswear department in Leeds. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
The Senior Client Advisor’s role is to provide a world-class luxury customer experience to your customers. You will offer your customers an exceptional and unique service, fostering a customer-first, clientelling-led environment to achieve your budget and targets. You will be the customer face to your clients, developing and building long-lasting client relationships that return week after week.
How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:
- Up to 40% off fashion
- Up to 40% off hospitality, foodmarket and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Access to charity days
- Season ticket/bike loan
- Learning and development opportunities
- Employee Assistance Program - Retail Trust
- Recognition schemes
- Opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability
These are just some of the reasons people join and stay!
About the role… As a Senior Client Advisor, you will be the first point of contact for our customers and make their fashion dreams a reality, providing a fun and enjoyable 5* experience. You will:
- Build and maintain genuine, long-lasting client relationships providing an exceptional client experience at all touchpoints
- Maintain excellent product knowledge, stay aware of competitors, and keep up with fashion trends and styling
- Develop relationships with brands and buyers to develop exceptional product knowledge
- Provide expert advice whilst achieving maximum sales and delivering memorable clientelling led customer experiences
- Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
- Work closely with your team and celebrate fabulousness wherever you see it, supporting and mentoring them
- Flexibility is a must; customer service can’t wait during weekends and evenings!
Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. Have you done something like this before in luxury retail delivering maximum sales? Have you got previous clientelling experience? Do you have an extensive knowledge of all things fashion? If this sounds like you, we want to hear from you!
Where do I sign? If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
Senior Client Advisor - Womenswear employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Womenswear
✨Tip Number 1
Make sure to showcase your passion for luxury fashion during any conversations or interviews. Stay updated on the latest trends and be ready to discuss your favourite brands and styles, as this will demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees at Harvey Nichols or similar luxury retailers. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous clientelling experiences in detail. Think of specific examples where you built strong customer relationships and how that led to increased sales, as this aligns perfectly with the responsibilities of a Senior Client Advisor.
✨Tip Number 4
Familiarise yourself with Harvey Nichols' product range and their unique selling points. Being able to speak knowledgeably about their offerings will not only impress during interviews but also show your commitment to providing exceptional customer service.
We think you need these skills to ace Senior Client Advisor - Womenswear
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Client Advisor in Womenswear. Highlight your relevant experience in luxury retail and clientelling in your application.
Showcase Your Passion for Fashion: In your cover letter, express your enthusiasm for luxury fashion and how you keep up with trends. Mention any specific brands or styles you admire to demonstrate your knowledge and passion.
Highlight Customer Service Skills: Emphasise your ability to provide exceptional customer service. Use examples from previous roles where you successfully built long-lasting client relationships and delivered memorable experiences.
Tailor Your CV: Make sure your CV is tailored to the job description. Focus on relevant skills and experiences that align with the requirements of the Senior Client Advisor role, such as sales achievements and product knowledge.
How to prepare for a job interview at Harvey Nichols
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share your insights on current trends and how you keep up with the industry. This will demonstrate your genuine interest in the role and the brand.
✨Highlight Your Clientelling Experience
Be prepared to discuss your previous experience in clientelling and how you've built long-lasting relationships with customers. Provide specific examples of how you've delivered exceptional service and achieved sales targets.
✨Demonstrate Product Knowledge
Research Harvey Nichols' Womenswear department and be familiar with their key brands and products. Show that you can provide expert advice and understand what makes their offerings unique compared to competitors.
✨Emphasise Team Collaboration
Since teamwork is essential in this role, share examples of how you've supported and mentored colleagues in the past. Highlight your ability to celebrate successes together and contribute to a positive team environment.
