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- Tasks: Provide luxury customer experiences and build lasting client relationships in beauty retail.
- Company: Join Harvey Nichols, a leading luxury department store known for its inclusivity and diversity.
- Benefits: Enjoy up to 40% off fashion, hospitality, and beauty, plus competitive commissions and career development.
- Why this job: Be part of a vibrant team that celebrates style and supports your growth in luxury retail.
- Qualifications: Experience in luxury retail and clientelling, with a passion for beauty and strong relationship-building skills.
- Other info: Flexible hours required; no uniforms, just your unique style!
The predicted salary is between 36000 - 60000 ÂŁ per year.
Do you keep up to date with luxury beauty?
Do you know yourChloe from your Balmain?
Do you love all things luxury retail?
If YES, we may have the role for you…
Luxury department store, Harvey Nichols, is searching for a new Senior Client Advisor to join its thriving Beautydepartment in Bristol. The Senior Client Advisor’s role is to provide a world-class luxury customer experience to your customers. You will offer your customers an exceptional and unique service, fostering a customer-first, clientelling-led environment to achieve your budget and targets.
You will be the customer face to your clients, developing and building long-lasting client relationships that return week after week.
Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;
- Up to 40% off fashion
- Up to 40% off hospitality
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Competitive commission scheme
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program – Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
About the role…
As a Senior Client Advisor, you will be the first point of contact for our customers and make their fashion and beauty dreams a reality, providing a fun and enjoyable 5* experience. You will:
- Build and maintain genuine, long-lasting client relationships providing an exceptional client experience at all touchpoints
- Maintain excellent product knowledge, stay aware of competitors, and keep up with beauty trends and styling
- Develop relationships with brands and buyers to develop exceptional product knowledge
- Provide expert advice whilst achieving maximum sales and delivering memorable clientelling led customer experiences
- Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
- Work closely with your team and celebrate fabulousness wherever you see it, supporting and mentoring them
- Flexibility is a must; customer service can’t wait during weekends and evenings!
Is this you?
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
- Have you done something like this before in luxury retail delivering maximum sales?
- Have you got previous clientelling experience?
- Do you have an extensive knowledge of all things beauty?
- Are you great at developing relationships?
If this sounds like you, we want to hear from you!
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
#J-18808-Ljbffr
Senior Client Advisor - Beauty - Permanent | Bristol employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Beauty - Permanent | Bristol
✨Tip Number 1
Familiarise yourself with the latest luxury beauty trends and brands. Make sure you can confidently discuss products from Chloe to Balmain, as this knowledge will be crucial during your interactions with clients and in demonstrating your passion for the role.
✨Tip Number 2
Network within the beauty industry by attending events or joining online forums. Building connections with other professionals can provide insights into the luxury retail landscape and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to showcase your clientelling skills by thinking of examples where you've successfully built long-lasting relationships with customers. Be ready to discuss how you achieved sales targets through exceptional service and personalisation.
✨Tip Number 4
Demonstrate your flexibility and commitment to customer service by being open about your availability for weekends and evenings. Highlighting your willingness to go the extra mile will show that you're a great fit for the fast-paced environment at Harvey Nichols.
We think you need these skills to ace Senior Client Advisor - Beauty - Permanent | Bristol
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Client Advisor at Harvey Nichols. Highlight your relevant experience in luxury retail and clientelling in your application.
Showcase Your Passion for Beauty: In your cover letter, express your enthusiasm for luxury beauty products and trends. Mention specific brands or products you love, demonstrating your knowledge and passion for the industry.
Highlight Relationship-Building Skills: Emphasise your ability to build long-lasting client relationships. Provide examples from your previous roles where you successfully developed client connections that led to repeat business.
Tailor Your CV: Make sure your CV is tailored to the job description. Include relevant experience, skills, and achievements that align with the requirements of the Senior Client Advisor position, particularly in luxury retail.
How to prepare for a job interview at Harvey Nichols
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for luxury beauty products during the interview. Share your knowledge about current trends and brands, like Chloe and Balmain, to demonstrate that you are genuinely engaged with the industry.
✨Highlight Clientelling Experience
Discuss any previous experience you have in clientelling or building long-lasting customer relationships. Provide specific examples of how you've successfully created memorable experiences for clients in the past.
✨Demonstrate Product Knowledge
Be prepared to showcase your extensive knowledge of beauty products. You might be asked about specific items or trends, so brush up on your product knowledge and be ready to discuss how you stay informed about the latest in beauty.
✨Emphasise Team Collaboration
Since the role involves working closely with a team, share examples of how you've supported and mentored colleagues in previous roles. Highlight your ability to celebrate team successes and contribute to a positive work environment.
