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- Tasks: Support online and store order operations during the busy winter season.
- Company: Join the luxury retail team at Harvey Nichols in Knightsbridge.
- Benefits: Gain experience in a fast-paced environment with a focus on luxury brands.
- Why this job: Perfect for organised individuals who love luxury retail and want to make an impact.
- Qualifications: Strong organisation, communication skills, and knowledge of luxury brands required.
- Other info: Temporary role from November to January with a diverse and inclusive culture.
Seasonal Multichannel Assistant
Are you looking for some temporary work over the winter? Do you consider yourself to be extremely organised? Do you love all things luxury retail? If YES, we may have the role for you…
Luxury department store, Harvey Nichols, is searching for a new Seasonal Multichannel Assistant to join its thriving Operations department based in Knightsbridge, London. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. This role is a temporary position from November until January.
About the role
As a Seasonal Multichannel Assistant, you will play a key role in supporting the smooth running of online and store order operations during peak trading periods. Working closely with the Multichannel Team Manager, you will ensure the accurate picking, packing, and dispatch of customer orders in line with Harvey Nichols standards. You will help maintain high levels of efficiency, accuracy, and organisation within the multichannel areas, while delivering excellent service through timely order processing and careful stock handling. This role requires strong attention to detail, the ability to work in a fast-paced environment, and a commitment to maintaining operational excellence across all channels.
Responsibilities
- Ensure all the security tags are removed before dispatch to clients or before completing orders consolidation to DC.
- Record all nil pick orders accurately on the relevant tracker.
- Always maintain clear and organised workstations.
- Categorise security tags and hand them over to the Loading Bay Team for return to DC.
- Ensure all the scanners are returned at the end of each day and placed in charging docks ready to be used on the following day.
- Aim to dispatch orders placed by 3pm the same day, meet the following KPIs:
- 40% of volume picked within 4 hours
- 95% of volume picked within 24 hours
- 60% of units dispatched within 1 day
- 90% of volume dispatched within 2 days
- Ensure any returns are processed daily.
- Report technical issues promptly through the relevant channels.
- Provide clear and consistent feedback on items not located.
- Ensure Multichannel and Farfetch rooms are tidy and well maintained.
- Prioritise dispatch times according to client-selected shipment options (express or standard).
- Ensure alignment on shop floor/stockroom brand relocations.
- Ensure tickets are accurate and coordinate with stock controller team on any reticketing activities.
- Ensure all product dispatches comply with Harvey Nichols standards.
Is this you?
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
- Do you have excellent organisation and communication skills?
- Do you have strong interpersonal skills?
- Do you have strong knowledge on luxury brands and trends?
- Are you available to temp over the winter?
If this sounds like you, we want to hear from you!
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
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Seasonal - Multichannel Assistant employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal - Multichannel Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harvey Nichols. Understand their values, culture, and what makes them stand out in luxury retail. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to organisation and teamwork. Think of examples from your past experiences that highlight your skills in these areas. We want to see how you can shine in a fast-paced environment!
✨Tip Number 3
Dress to impress! Even though there’s no uniform, showing up looking smart and professional can make a great first impression. It reflects your respect for the brand and the role you’re applying for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Seasonal - Multichannel Assistant
Some tips for your application 🫡
Show Your Organisational Skills: Since this role is all about keeping things organised, make sure to highlight your organisational skills in your application. Share specific examples of how you've managed tasks efficiently in the past, especially in fast-paced environments.
Emphasise Your Passion for Luxury Retail: We love candidates who are passionate about luxury retail! In your application, mention any relevant experience or knowledge you have about luxury brands and trends. This will show us that you're genuinely interested in the role and the industry.
Be Detail-Oriented: Attention to detail is key for this position. When writing your application, double-check for any typos or errors. You might also want to include examples of how you've maintained accuracy in previous roles, as this will resonate with what we're looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, it shows us that you’re proactive and ready to take the next step in joining our team!
How to prepare for a job interview at Harvey Nichols
✨Know Your Luxury Brands
Brush up on your knowledge of luxury brands and current trends in the retail sector. Being able to discuss specific brands and their unique selling points will show your passion for the industry and help you stand out.
✨Demonstrate Your Organisational Skills
Prepare examples that showcase your organisational abilities. Think about times when you've successfully managed multiple tasks or maintained a tidy workspace, as these are crucial for the Seasonal Multichannel Assistant role.
✨Familiarise Yourself with KPIs
Understand the key performance indicators mentioned in the job description, such as dispatch times and order accuracy. Be ready to discuss how you can contribute to meeting these targets during peak trading periods.
✨Show Enthusiasm for the Role
Express your excitement about the opportunity to work at Harvey Nichols. Share why you want to be part of their team and how you align with their values of inclusivity and diversity. A positive attitude can make a big difference!