At a Glance
- Tasks: Lead a vibrant team to deliver outstanding guest experiences at the iconic OXO Tower Restaurant.
- Company: Join the dynamic OXO Tower Restaurant on London’s South Bank with stunning views.
- Benefits: Competitive salary of £60,000 plus TRONC and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with a focus on team development and success.
- Why this job: Be part of a lively atmosphere and make a real impact on customer satisfaction.
- Qualifications: Management and customer service experience required; strong communication skills essential.
The predicted salary is between 60000 - 60000 £ per year.
OXO Tower Restaurant is seeking an enthusiastic and motivated Restaurant Manager to join our vibrant team on London’s South Bank. Set within the iconic OXO Tower with stunning views across the River Thames, OXO Brasserie is known for its lively atmosphere, modern brasserie‑style dining, and seasonal menus.
The role involves managing the Restaurant team and operations, supporting the management team in providing outstanding service standards at OXO Tower and developing a team that maximises profit.
About the role- Maximise the success of the operation by ensuring the provision of outstanding standards of customer service throughout the OXO Tower Restaurant.
- Ensure the goals of the Restaurant operation are achieved through effective and cost‑effective management and development of human resources within the Restaurant team.
- Achieve individual tasks and projects through people, taking specific responsibility for the development of a management team to meet current and future needs.
- Interview and recruit new team members according to the criteria specified for each role, liaising with the HR department.
- Identify training requirements within the Restaurant team, and ensure appropriate and quality training is provided and recorded.
- Recognise outstanding performance and the contribution of individuals and groups of individuals to team objectives.
- Ensure that disciplinary and grievance procedures are followed precisely in liaison with the HR department.
- Carry annual performance reviews and regular performance reviews.
- Ensure the smooth running of the OXO Tower Restaurant in line with standards established by the OXO Tower Restaurant and Bar, the company and the law.
- Ensure the accurate and timely communication of all information to ensure the smooth operation of the department, and to ensure that opportunities for improvement can be analysed and actioned.
- Liaise closely with the Head Chef and Sous Chefs regularly regarding menus, food sales and opportunities for improvements to overall customer service.
- Ensure full closing procedure is adhered to.
- Ensure accurate cash handling and accounting procedures are followed by all staff within the Restaurant.
- Be fully conversant with the computerised systems involved in the Restaurant operation.
- Maintain a daily management log for the accurate communication of events and problems to other managers.
- Attend internal or external training courses as required.
- Be fully conversant with, and ensure the Restaurant team complies with, liquor licensing legislation.
- Be fully aware of and adhere to company security policies.
- Be fully conversant with operational systems and procedures and pass on constructive suggestions to senior managers.
- Ensure a safe environment is maintained for customers, staff and suppliers.
- Ensure the department meets statutory requirements for Risk Assessment standards and that staff are trained on procedures which minimise the risk of injury, illness and damage in the Restaurant.
- Ensure all staff maintain high standards of personal hygiene, and that individuals and the operation meet food safety standards.
- Carry out any other reasonable request as made by the GM at OXO Tower Restaurant Bar & Brasserie.
- Management experience
- Customer service experience
- Communication skills
- Customer service centric
- Drive and energy
- Building working relationships
- Team player
- Problem solving
Salary — £60,000 including TRONC.
Restaurant Operations Manager – Guest Experience employer: Harvey Nichols
At OXO Tower Restaurant, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and creativity. Located in the iconic OXO Tower with breathtaking views of the River Thames, we provide our employees with opportunities for professional growth through comprehensive training and development programmes. Join us to be part of a dynamic team dedicated to delivering outstanding guest experiences while enjoying competitive benefits and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Operations Manager – Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the restaurant industry, especially those who might know someone at OXO Tower. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm for guest experience shine through. Share stories that highlight your management skills and how you've created memorable dining experiences.
✨Tip Number 3
Research is key! Familiarise yourself with OXO Tower's menu and service style. This will not only impress during interviews but also help you suggest improvements or ideas that align with their vision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the OXO Tower team.
We think you need these skills to ace Restaurant Operations Manager – Guest Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the restaurant industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding guest experiences.
Tailor Your CV:Make sure your CV is tailored to the Restaurant Operations Manager role. Highlight your management experience and customer service skills, and don’t forget to mention any relevant achievements that demonstrate your ability to lead a team effectively.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key skills and experiences stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our vibrant team!
How to prepare for a job interview at Harvey Nichols
✨Know the Venue Inside Out
Before your interview, take some time to research the OXO Tower Restaurant. Familiarise yourself with its menu, atmosphere, and customer service standards. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Management Skills
Be prepared to discuss your previous management experience in detail. Think of specific examples where you've successfully led a team, improved service standards, or handled difficult situations. This will demonstrate your capability to manage the restaurant operations effectively.
✨Emphasise Customer Service Excellence
Since the role focuses heavily on guest experience, be ready to share your philosophy on outstanding customer service. Discuss how you would train and motivate your team to ensure every guest leaves happy, and provide examples from your past roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the restaurant's goals, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
