At a Glance
- Tasks: Lead a vibrant team to deliver outstanding service in a stunning riverside restaurant.
- Company: Join the iconic OXO Tower, known for its lively atmosphere and modern dining.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Enjoy a unique setting with excellent career progression opportunities.
- Why this job: Be part of a passionate team and make a real impact on customer experiences.
- Qualifications: Experience in restaurant management and a flair for team development.
The predicted salary is between 35000 - 45000 £ per year.
OXO Tower Restaurant is seeking an enthusiastic and motivated Restaurant Manager to join our vibrant team on London’s South Bank. Set within the iconic OXO Tower with stunning views across the River Thames, OXO Brasserie is known for its lively atmosphere, modern brasserie‑style dining, and seasonal menus.
The role involves managing the Restaurant team and operations, supporting the management team in providing outstanding service standards at OXO Tower and developing a team that maximises profit.
About the role- Maximise the success of the operation by ensuring the provision of outstanding standards of customer service throughout the OXO Tower Restaurant.
- Ensure the goals of the Restaurant operation are achieved through effective and cost‑effective management and development of human resources within the Restaurant team.
- Achieve individual tasks and projects through people, taking specific responsibility for the development of a management team to meet current and future needs.
- Interview and recruit new team members according to the criteria specified for each role, liaising with the HR department.
- Identify training requirements within the Restaurant team, and ensure appropriate and quality training is provided and recorded.
- Recognise outstanding performance and the contribution of individuals and groups of individuals to team objectives.
- Ensure that disciplinary and grievance procedures are followed precisely in liaison with the HR department.
- Carry annual performance reviews and regular performance reviews.
- Ensure the smooth running of the OXO Tower Restaurant in line with standards established by the OXO Tower Restaurant and Bar, the company and the law.
- Ensure the accurate and timely communication of all information to ensure the smooth operation of the department, and to ensure that opportunities for improvement can be analysed and actioned.
- Liaise closely with the Head Chef and Sous Chefs regularly regarding menus, food sales and opportunities for improvements to overall customer service.
- Ensure full closing procedure is adhered to.
- Ensure accurate cash handling and accounting procedures are followed by all staff within the Restaurant.
- Be fully conversant with the computerised systems involved in the Restaurant operation.
- Maintain a daily management log for the accurate communication of events and problems to other managers.
- Attend internal or external training courses as required.
- Be fully conversant with, and ensure the Restaurant team complies with, liquor licensing legislation.
- Be fully aware of and adhere to company security policies.
- Be fully conversant with operational systems and procedures and pass on constructive suggestions to senior managers.
- Ensure a safe environment is maintained for customers, staff and suppliers.
- Ensure the department meets statutory requirements for Risk Assessment standards and that staff are trained on procedures which minimise the risk of injury, illness and damage in the Restaurant.
- Ensure all staff maintain high standards of personal hygiene, and that individuals and the operation meet food safety standards.
- Carry out any other reasonable request as made by the GM at OXO Tower Restaurant Bar.
Restaurant Manager - OXO Tower employer: Harvey Nichols
At OXO Tower Restaurant, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and creativity. Located in the heart of London’s South Bank, our stunning venue not only provides breathtaking views but also fosters employee growth through comprehensive training and development opportunities. Join us to be part of a dynamic team dedicated to delivering outstanding service while enjoying the unique advantages of working in one of London's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager - OXO Tower
✨Tip Number 1
Network like a pro! Get out there and connect with people in the restaurant industry. Attend events, join local hospitality groups, and don’t be shy about reaching out to current or former employees at OXO Tower. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for the role shine through. Talk about your passion for customer service and how you can contribute to the vibrant atmosphere at OXO Tower. Remember, they want someone who fits into their lively team!
✨Tip Number 3
Prepare for situational questions! Think about scenarios you’ve faced in previous roles and how you handled them. Be ready to discuss how you’ve maximised team performance or dealt with challenges in a busy restaurant environment. This will show you’re the right fit for managing the OXO Tower team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the OXO Tower family. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Restaurant Manager - OXO Tower
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the restaurant industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding service and creating a vibrant atmosphere at OXO Tower.
Tailor Your CV:Make sure your CV is tailored to the Restaurant Manager role. Highlight your experience in managing teams, improving customer service, and any relevant achievements. We love seeing how your past experiences can contribute to our success!
Be Specific in Your Cover Letter:In your cover letter, be specific about why you want to join us at OXO Tower. Mention what excites you about our restaurant and how you can help us achieve our goals. We appreciate candidates who take the time to understand our vibe!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at OXO Tower!
How to prepare for a job interview at Harvey Nichols
✨Know the OXO Tower Inside Out
Before your interview, make sure you research the OXO Tower Restaurant thoroughly. Familiarise yourself with its menu, atmosphere, and customer service standards. This will not only show your enthusiasm but also help you answer questions about how you can contribute to maintaining and enhancing the restaurant's reputation.
✨Showcase Your Leadership Skills
As a potential Restaurant Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, handled conflicts, or improved service standards. Be ready to discuss your approach to training and developing staff, as this is key to maximising the success of the operation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about challenges you’ve faced in previous roles and how you resolved them. For instance, how would you manage a busy service period or deal with a dissatisfied customer? Having clear examples will help you stand out.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the restaurant. Inquire about the team dynamics, training opportunities, or how they measure success in the restaurant. Thoughtful questions can leave a lasting impression and demonstrate your commitment to the position.
