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- Tasks: Welcome customers and provide a 5-star service in our Brasserie.
- Company: Join Harvey Nichols, a luxury department store known for inclusivity and diversity.
- Benefits: Enjoy up to 40% off fashion and hospitality, paid overtime, and career development opportunities.
- Why this job: Be part of a vibrant team that values your passion for hospitality and luxury retail.
- Qualifications: Looking for enthusiastic individuals with great communication skills and a love for food.
- Other info: No uniforms required; flexible hours needed for weekends and evenings.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about providing great service? Are you able to manage guest expectations whilst working on the booking system? Do you love all things hospitality? If yes, we may have the job for you. Luxury department store, Harvey Nichols, is searching for a new Receptionist to join its thriving hospitality team in the Fourth Floor Brasserie in Leeds. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
As the new Receptionist, you will work 40 hours a week in our Brasserie.
How we reward your hard work: Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this, you will have access to a world of amazing benefits such as:
- Up to 40% off fashion
- Up to 40% off hospitality, food market and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Competitive service charge (TRONC)
- Paid overtime
You will also have access to charity days, a season ticket/bike loan, learning and development opportunities, our Employee Assistance Program - Retail Trust, recognition schemes, and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion, and Sustainability. These are just some of the reasons people join and stay!
About the role: As a receptionist, you will be welcoming our customers and making their experience with Harvey Nichols memorable, providing a 5-star service. You will:
- Work with the receptionist team to ensure smooth running of all functions.
- Support the Brasserie manager and duty manager in the operation.
- Allocate tables in the most efficient way to maximise bookings.
- Greet customers in a polite and efficient manner.
Flexibility is a must; hospitality service can’t wait during weekends and evenings!
Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and food, and are looking for something uniquely different. Have you done something like this before? Do you have a great knowledge and passion for all things food? Are you great at talking to people? If this sounds like you, we want to hear from you!
Where do I sign? If you are already thinking of what you will wear on your first day (no, we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Harvey Nichols brand and its values. Understanding their commitment to inclusivity and luxury service will help you align your approach during interviews and conversations with the team.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showcasing your ability to provide excellent service will make you stand out as a candidate.
✨Tip Number 3
Network with current or former employees of Harvey Nichols. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the receptionist role.
✨Tip Number 4
Be prepared to discuss your flexibility and availability during the interview. Since the role requires working weekends and evenings, demonstrating your willingness to adapt will show that you're a great fit for the hospitality environment.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you managed guest expectations or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific skills that align with the job description, such as communication and flexibility.
Showcase Your Personality: In your application, let your personality shine through. The role requires someone who is friendly and approachable, so use a warm tone and express your enthusiasm for working at Harvey Nichols.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at Harvey Nichols
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for providing excellent service and how you enjoy making guests feel welcome.
✨Demonstrate Communication Skills
As a receptionist, strong communication skills are essential. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will show your ability to handle guest expectations.
✨Familiarise Yourself with the Booking System
Research the booking system commonly used in hospitality settings. If possible, mention any experience you have with similar systems. This will demonstrate your readiness to manage bookings efficiently from day one.
✨Embrace Flexibility
Highlight your willingness to work flexible hours, including weekends and evenings. Discuss any previous roles where you had to adapt to changing schedules, as this is crucial in the hospitality sector.
