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- Tasks: As a Personal Shopper, you'll create tailored shopping experiences for clients and exceed sales targets.
- Company: Join Harvey Nichols, a luxury department store known for exceptional customer service and fashion expertise.
- Benefits: Enjoy up to 40% off fashion, beauty, and hospitality, plus a clothing allowance and competitive commission.
- Why this job: Be part of a vibrant team that values personal development and offers a fun, stylish work environment.
- Qualifications: Previous experience as a Personal Shopper or Stylist and a passion for fashion and beauty are essential.
- Other info: Flexibility is key; expect to work weekends and evenings while engaging with clients at exciting events.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Do you keep up to date with luxury fashion?
Do you love being an ambassador for luxury brands?
Do you have experience working as a personal shopper or stylist?
If so then we would like to get to know you!
Luxury department store, Harvey Nichols are looking for a Personal Shopper to join the team in our thriving Birmingham Department Store. We like to deliver the best personal shopping experience in the luxury market, both in-store and digitally. Develop and cultivate relationships with our most valued customers, creating loyalty, and driving profitable sales through exceptional customer service and expertise of luxury fashion and lifestyle.
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;
- Up to 40% off fashion
- Up to 40% off hospitality
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Competitive commission scheme
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program – Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
About the role…
Work with autonomy and take an entrepreneurial approach to overseeing your private client books. We encourage a holistic relationship between shopper and client, with a personalised approach, ensuring that the service our clients receive is completely tailored to their needs.
Through incredible service and engagement with your clients, you will exceed your personal sales targets as well as the company’s sales targets and client retention KPIs.
What you will be doing…
- Build Harvey Nichols Personal Shopping client base by establishing and nourishing existing client relationships, re-engaging with former or lapsed clients and introducing new potential clients to our Personal Shopping service. Ability to focus on both your local and global clients and meet their unique needs.
- Organize and host regular engagement activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
- Provide expert advice to assist clients across all product categories and sales channels, working with your retail and DC teams where necessary to provide a seamless shopping experience. Ensure that any new CRM or Loyalty activations are communicated with your clients.
- Maximise both your own sales, as well as your clients’ overall sales and engagement with Harvey Nichols, with a focus on protecting margin and growing year on year.
- Manage and maintain client data base and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
- Host appointments with prospect clients who enquire on the personal shopping service for acquisition purposes. Ensure correct follow up with these clients is actioned.
- Support Press and Marketing from Head Office with up-and-coming projects, providing feedback on current campaigns with regards to client preferences.
- Represent Personal Shopping at any external events. This includes guest speaking, selling at pop-up events and clienteling. Fulfilling the role of a Brand Ambassador for Harvey Nichols.
- Manage stock movement efficiently, ensuring that it is returned to the shop floor as soon as possible to maximise sales and maintain good housekeeping of the department.
- Flexibility is a must, you will be required to work weekends and evenings.
Skills and experience you need…
- You will have a previous experience of working as a Personal Shopper or Stylist
- You will have extensive knowledge of the current trends including fashion and beauty within women and men’s categories
- You will be technology literate
- You will have good organisation skills
Is this you..
- You have a sales driven attitude
- You are positive and proactive
- You are a confident communicator, both written and verbal
- You have genuine passion for beauty and fashion
- You have a keen eye for details
- You are stylish, fun and welcoming
Where do I sign??
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.?
Benefits:Competitive
#J-18808-Ljbffr
Personal Shopper employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper
✨Tip Number 1
Familiarise yourself with Harvey Nichols' brand values and current luxury fashion trends. This will not only help you in interviews but also show your genuine interest in the company and its offerings.
✨Tip Number 2
Network with current or former employees of Harvey Nichols, especially those in personal shopping roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully built client relationships in the past. Highlighting your ability to create loyalty and drive sales through exceptional service will resonate well with the hiring team.
✨Tip Number 4
Stay updated on upcoming events or promotions at Harvey Nichols. Showing that you're engaged with their activities can demonstrate your enthusiasm for the role and your proactive approach to personal shopping.
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Showcase Your Passion for Fashion: In your application, make sure to highlight your enthusiasm for luxury fashion. Share specific examples of how you stay updated with trends and brands, as this will demonstrate your genuine interest in the role.
Emphasise Relevant Experience: Detail your previous experience as a personal shopper or stylist. Include specific achievements, such as sales targets met or client relationships built, to showcase your ability to drive profitable sales and provide exceptional customer service.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Use keywords from the job posting, such as 'client relationships', 'luxury brands', and 'personalised service' to catch the employer's attention.
Demonstrate Your Communication Skills: Since the role requires strong communication skills, consider including examples of how you've effectively communicated with clients in the past. This could be through successful client meetings, events hosted, or feedback received from customers.
How to prepare for a job interview at Harvey Nichols
✨Show Your Passion for Fashion
Make sure to express your genuine love for luxury fashion during the interview. Share your insights on current trends and how you keep up with the latest styles, as this will demonstrate your commitment to the role.
✨Highlight Your Personal Shopping Experience
Be prepared to discuss your previous experience as a personal shopper or stylist. Provide specific examples of how you've successfully built client relationships and tailored shopping experiences to meet individual needs.
✨Demonstrate Your Communication Skills
As a personal shopper, strong communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. This will help convey your ability to engage with clients effectively.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the personal shopping service at Harvey Nichols. Inquire about their approach to client engagement and how they measure success in this role.
