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- Tasks: Become a Personal Shopper, building relationships and providing tailored luxury shopping experiences.
- Company: Join Harvey Nichols, a leading luxury department store known for exceptional service and style.
- Benefits: Enjoy up to 40% off fashion, beauty, and hospitality, plus a clothing allowance and competitive commission.
- Other info: Flexibility required; weekends and evenings are part of the role.
- Why this job: Work autonomously in a vibrant environment, engaging with clients and exceeding sales targets.
- Qualifications: Experience as a Personal Shopper or Stylist with a passion for fashion and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Do you keep up to date with luxury fashion? Do you love being an ambassador for luxury brands? Do you have experience working as a personal shopper or stylist? If so, we would like to get to know you! Luxury department store Harvey Nichols is looking for a Personal Shopper to join our team in Leeds. We aim to deliver the best personal shopping experience in the luxury market, both in-store and digitally.
Develop and cultivate relationships with our most valued customers, creating loyalty and driving profitable sales through exceptional customer service and expertise in luxury fashion and lifestyle.
How we reward your hard work:
- Up to 40% off fashion
- Up to 40% off hospitality, foodmarket, and hampers
- 30% off beauty, perfumery, wine, and spirits
- Clothing allowance
- Competitive commission scheme
- Access to charity days, a season ticket/bike loan, learning and development opportunities, our Employee Assistance Program - Retail Trust, recognition schemes, and the chance to join employee groups like Wellbeing, Diversity & Inclusion, and Sustainability.
About the role:
Work with autonomy and take an entrepreneurial approach to managing your private client books. We encourage a holistic, personalized relationship with clients, ensuring the service is tailored to their needs. Through excellent service and engagement, you will exceed your personal sales targets, company sales targets, and client retention KPIs.
What you will be doing:
- Build Harvey Nichols' Personal Shopping client base by establishing and nurturing relationships, re-engaging with former clients, and introducing new clients to our service.
- Focus on both local and global clients to meet their unique needs.
- Organize and host engagement activities such as private shopping appointments, store visits, brand events, and meals.
- Provide expert advice across all product categories and sales channels, collaborating with retail and DC teams to ensure a seamless shopping experience.
- Communicate new CRM or Loyalty activations to clients.
- Maximize your sales and your clients' engagement with Harvey Nichols, focusing on protecting margins and growing year on year.
- Maintain client data responsibly, ensuring compliance with data handling policies using Harvey Nichols' systems.
- Host appointments with prospective clients, follow up appropriately, and support marketing initiatives by providing client feedback.
- Represent Personal Shopping at external events, including guest speaking, pop-up sales, and clienteling, acting as a Brand Ambassador.
- Manage stock movement efficiently to maximize sales and maintain department organization.
- Flexibility is required; you will work weekends and evenings.
Skills and experience needed:
- Previous experience as a Personal Shopper or Stylist
- Extensive knowledge of current fashion and beauty trends in women's and men's categories
- Proficiency with technology
- Strong organizational skills
Is this you?
- Sales-driven attitude
- Positive and proactive mindset
- Confident communicator, both written and verbal
- Genuine passion for beauty and fashion
- Attention to detail
- Stylish, fun, and welcoming personality
If you're already imagining your first day (no uniforms required) and this role excites you, click the "apply" button below to start your journey with us!
Personal Shopper employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper
✨Tip Number 1
Familiarise yourself with Harvey Nichols' brand values and their luxury offerings. Understanding their unique selling points will help you articulate how you can enhance their personal shopping experience.
✨Tip Number 2
Network within the luxury fashion community. Attend events, engage with influencers, and connect with potential clients to build relationships that could lead to referrals or direct opportunities.
✨Tip Number 3
Showcase your knowledge of current fashion trends by discussing recent collections or styles during interviews. This demonstrates your passion and expertise, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your previous experiences as a personal shopper or stylist in detail. Highlight specific examples where you exceeded sales targets or created memorable client experiences to illustrate your capabilities.
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Showcase Your Passion for Fashion: In your application, make sure to highlight your enthusiasm for luxury fashion. Share specific examples of how you keep up with trends and your experience with luxury brands, as this will resonate with Harvey Nichols' focus on delivering exceptional service.
Tailor Your CV: Customise your CV to reflect your experience as a personal shopper or stylist. Emphasise relevant skills such as client relationship management, sales achievements, and your ability to provide tailored shopping experiences.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your personality. Use a friendly and engaging tone to demonstrate your stylish and welcoming nature, which is essential for a role in personal shopping.
Highlight Relevant Skills: Make sure to mention your strong organisational skills and proficiency with technology in your application. These are key attributes for managing client data and ensuring a seamless shopping experience at Harvey Nichols.
How to prepare for a job interview at Harvey Nichols
✨Show Your Passion for Fashion
Make sure to express your genuine love for luxury fashion during the interview. Share your insights on current trends and how they influence your personal shopping style. This will demonstrate your enthusiasm and knowledge, which are crucial for a Personal Shopper role.
✨Highlight Your Client Relationship Skills
Discuss your experience in building and nurturing client relationships. Provide examples of how you've successfully engaged with clients in the past, as this is key to thriving in a role that focuses on exceptional customer service and loyalty.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific situations, such as managing a difficult client or organising a private shopping event. Practising your responses will help you convey your problem-solving skills and adaptability.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and client data effectively. Mention any tools or systems you use to stay organised, as this is essential for maintaining a seamless shopping experience for clients.