At a Glance
- Tasks: Support online and store order operations, ensuring accurate picking, packing, and dispatch.
- Company: Join the iconic Harvey Nichols team in a dynamic retail environment.
- Benefits: Gain valuable experience in retail with a competitive salary and full-time hours.
- Other info: Temporary position with opportunities for personal development and teamwork.
- Why this job: Be part of a fast-paced team and enhance your organisational skills while delivering excellent service.
- Qualifications: Strong attention to detail and previous retail experience preferred.
The predicted salary is between 26000 - 30000 £ per year.
Harvey Nichols is seeking a new temporary Multichannel Assistant. As the new Multichannel Assistant you will play a key role in supporting the smooth running of online and store order operations. Working closely with the Multichannel Team Manager, you will ensure the accurate picking, packing, and dispatch of customer orders in line with Harvey Nichols standards. You will help maintain high levels of efficiency, accuracy, and organisation within the multichannel areas, while delivering excellent service through timely order processing and careful stock handling. This role requires strong attention to detail, the ability to work in a fast-paced environment, and a commitment to maintaining operational excellence across all channels. Please note this is a TEMPORARY position and full time working 37.5 hours a week.
Team Support
- Ensure that the behaviour is aligned with the standards required by the Group.
- Provide high quality relevant feedback to the Line Manager.
- Support the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines.
- Encourage the exchange of knowledge within the team.
- Report promptly absences, ensuring proper communication and coverage planning.
- Attend regular performance reviews and provide constructive feedback to support personal development, achievement of KPIs, and overall departmental improvement.
- Follow the daily rota and lunch schedule to ensure proper coverage, effective planning of activities, and assignment of tasks.
- Take responsibility for promptly reporting sickness absences in line with Harvey Nichols procedures and for planning holidays in advance to maintain smooth team operations.
Retail Operations
- Ensure all the security tags are removed before dispatch to clients or before completing orders consolidation to DC.
- Record all nil pick orders accurately on the relevant tracker.
- Always maintain clear and organised workstations.
- Categorise security tags and hand them over to the Loading Bay Team for return to DC.
- Ensure all the scanners are returned at the end of each day and placed in charging docks ready to be used on the following day.
- Aim to dispatch orders placed by 3pm the same day, meet the following KPIs:
- 40% of volume picked within 4 hours
- 95% of volume picked within 24 hours
- 60% of units dispatched within 1 day
- 90% of volume dispatched within 2 days
- Ensure any returns are processed daily.
- Report technical issues promptly through the relevant channels.
- Provide clear and consistent feedback on items not located.
- Ensure Multichannel and Farfetch rooms are tidy and well maintained.
- Prioritise dispatch times according to client-selected shipment options (express or standard).
- Ensure to be aligned on shop floor/stockroom brands relocations.
- Ensure tickets are accurate and coordinate with stock controller team any reticketing activities.
- Ensure all product dispatches comply with Harvey Nichols standards.
Is this you? Are you well organised? Have you done something like this before? Do you have excellent communication skills? Are you passionate about retail? If this sounds like you, we'd love to hear from you.
Temp Multichannel Fulfillment Coordinator in London employer: Harvey Nichols
Harvey Nichols is an exceptional employer that values its employees by fostering a dynamic and supportive work environment. As a Multichannel Fulfillment Coordinator, you will benefit from comprehensive training, opportunities for personal development, and the chance to work alongside a passionate team dedicated to delivering excellence in retail. Located in a vibrant area, you'll enjoy a culture that encourages collaboration and innovation, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Temp Multichannel Fulfillment Coordinator in London
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Temp Multichannel Fulfillment Coordinator in London
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Temp Multichannel Fulfillment Coordinator in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Harvey Nichols. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Harvey Nichols
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Harvey Nichols and demonstrate your readiness to engage with their systems right away.
