At a Glance
- Tasks: Lead a vibrant team in delivering exceptional dining experiences at the iconic OXO Tower.
- Company: Join the renowned OXO Tower Restaurant with stunning views and a lively atmosphere.
- Benefits: Competitive salary of £60,000, plus tips and opportunities for professional growth.
- Other info: Enjoy a supportive team culture and the chance to develop your skills in a prestigious setting.
- Why this job: Be part of a dynamic environment where your leadership can shine and make a real impact.
- Qualifications: Management and customer service experience are essential.
The predicted salary is between 60000 - 60000 £ per year.
OXO Tower Restaurant is seeking an enthusiastic and motivated Restaurant Manager to join our vibrant team on London’s South Bank. Set within the iconic OXO Tower with stunning views across the River Thames, OXO Brasserie is known for its lively atmosphere, modern brasserie‑style dining, and seasonal menus.
The role involves managing the Restaurant team and operations, supporting the management team in providing outstanding service standards at OXO Tower and developing a team that maximises profit.
About the role- Maximise the success of the operation by ensuring the provision of outstanding standards of customer service throughout the OXO Tower Restaurant.
- Ensure the goals of the Restaurant operation are achieved through effective and cost‑effective management and development of human resources within the Restaurant team.
- Achieve individual tasks and projects through people, taking specific responsibility for the development of a management team to meet current and future needs.
- Interview and recruit new team members according to the criteria specified for each role, liaising with the HR department.
- Identify training requirements within the Restaurant team, and ensure appropriate and quality training is provided and recorded.
- Recognise outstanding performance and the contribution of individuals and groups of individuals to team objectives.
- Ensure that disciplinary and grievance procedures are followed precisely in liaison with the HR department.
- Carry annual performance reviews and regular performance reviews.
- Ensure the smooth running of the OXO Tower Restaurant in line with standards established by the OXO Tower Restaurant and Bar, the company and the law.
- Ensure the accurate and timely communication of all information to ensure the smooth operation of the department, and to ensure that opportunities for improvement can be analysed and actioned.
- Liaise closely with the Head Chef and Sous Chefs regularly regarding menus, food sales and opportunities for improvements to overall customer service.
- Ensure full closing procedure is adhered to.
- Ensure accurate cash handling and accounting procedures are followed by all staff within the Restaurant.
- Be fully conversant with the computerised systems involved in the Restaurant operation.
- Maintain a daily management log for the accurate communication of events and problems to other managers.
- Attend internal or external training courses as required.
- Be fully conversant with, and ensure the Restaurant team complies with, liquor licensing legislation.
- Be fully aware of and adhere to company security policies.
- Be fully conversant with operational systems and procedures and pass on constructive suggestions to senior managers.
- Ensure a safe environment is maintained for customers, staff and suppliers.
- Ensure the department meets statutory requirements for Risk Assessment standards and that staff are trained on procedures which minimise the risk of injury, illness and damage in the Restaurant.
- Ensure all staff maintain high standards of personal hygiene, and that individuals and the operation meet food safety standards.
- Carry out any other reasonable request as made by the GM at OXO Tower Restaurant Bar & Brasserie.
- Management experience
- Customer service experience
- Communication skills
- Customer service centric
- Drive and energy
- Building working relationships
- Team player
- Problem solving
Salary — £60,000 including TRONC.
Restaurant Manager - OXO Tower in London employer: Harvey Nichols
At OXO Tower Restaurant, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and creativity. Located in the iconic OXO Tower with breathtaking views of the River Thames, we provide our employees with opportunities for professional growth through comprehensive training and development programmes, alongside competitive salaries and benefits. Join us to be part of a dynamic team dedicated to delivering outstanding service in a lively atmosphere, where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager - OXO Tower in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the restaurant industry. Attend events, join local hospitality groups, and don’t be shy about reaching out to current or former employees at OXO Tower. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your enthusiasm shine through. Talk about your passion for customer service and how you can contribute to the vibrant atmosphere at OXO Tower. Remember, they’re looking for someone who fits into their lively team!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle specific situations in the restaurant environment, like managing a busy service or resolving a customer complaint. Practising your responses will help you feel more confident when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at OXO Tower right there. So, what are you waiting for? Get your application in and let’s make it happen!
We think you need these skills to ace Restaurant Manager - OXO Tower in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the restaurant industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding service and creating a vibrant atmosphere at OXO Tower.
Tailor Your CV:Make sure your CV is tailored to the Restaurant Manager role. Highlight your management experience and customer service skills, and don’t forget to mention any specific achievements that demonstrate your ability to lead a team and maximise profits.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at OXO Tower!
How to prepare for a job interview at Harvey Nichols
✨Know the OXO Tower Inside Out
Before your interview, make sure you research the OXO Tower Restaurant thoroughly. Familiarise yourself with its menu, atmosphere, and customer service standards. This will not only show your enthusiasm but also help you answer questions about how you can contribute to maintaining and enhancing those standards.
✨Showcase Your Management Skills
Be prepared to discuss your previous management experience in detail. Think of specific examples where you've successfully led a team, handled conflicts, or improved service standards. Highlight your ability to develop team members and how you’ve contributed to a positive work environment.
✨Demonstrate Customer Service Excellence
Since the role is heavily focused on customer service, come ready with examples of how you've gone above and beyond for customers in past roles. Discuss any training you've implemented or participated in that improved service quality, as this aligns perfectly with the restaurant's goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the restaurant’s culture, team dynamics, and future goals. This shows you're genuinely interested in the position and helps you assess if it’s the right fit for you too.
