At a Glance
- Tasks: Support online and store order operations with picking, packing, and dispatching customer orders.
- Company: Join the iconic Harvey Nichols team and be part of a luxury retail experience.
- Benefits: Gain valuable retail experience in a fast-paced environment with a supportive team.
- Other info: This is a temporary full-time position with opportunities for personal development.
- Why this job: Make an impact in a dynamic role while learning about retail operations.
- Qualifications: Strong organisational skills and a passion for retail are essential.
The predicted salary is between 25000 - 30000 £ per year.
Harvey Nichols is seeking a new temporary Multichannel Assistant. As the new Multichannel Assistant you will play a key role in supporting the smooth running of online and store order operations. Working closely with the Multichannel Team Manager, you will ensure the accurate picking, packing, and dispatch of customer orders in line with Harvey Nichols standards. You will help maintain high levels of efficiency, accuracy, and organisation within the multichannel areas, while delivering excellent service through timely order processing and careful stock handling. This role requires strong attention to detail, the ability to work in a fast-paced environment, and a commitment to maintaining operational excellence across all channels. Please note this is a TEMPORARY position and full time working 37.5 hours a week.
Team Support
- Ensure that the behaviour is aligned with the standards required by the Group.
- Provide high quality relevant feedback to the Line Manager.
- Support the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines.
- Encourage the exchange of knowledge within the team.
- Report promptly absences, ensuring proper communication and coverage planning.
- Attend regular performance reviews and provide constructive feedback to support personal development, achievement of KPIs, and overall departmental improvement.
- Follow the daily rota and lunch schedule to ensure proper coverage, effective planning of activities, and assignment of tasks.
- Take responsibility for promptly reporting sickness absences in line with Harvey Nichols procedures and for planning holidays in advance to maintain smooth team operations.
Retail Operations
- Ensure all the security tags are removed before dispatch to clients or before completing orders consolidation to DC.
- Record all nil pick orders accurately on the relevant tracker.
- Always maintain clear and organised workstations.
- Categorise security tags and hand them over to the Loading Bay Team for return to DC.
- Ensure all the scanners are returned at the end of each day and placed in charging docks ready to be used on the following day.
- Aim to dispatch orders placed by 3pm the same day, meet the following KPIs:
- 40% of volume picked within 4 hours
- 95% of volume picked within 24 hours
- 60% of units dispatched within 1 day
- 90% of volume dispatched within 2 days
- Ensure any returns are processed daily.
- Report technical issues promptly through the relevant channels.
- Provide clear and consistent feedback on items not located.
- Ensure Multichannel and Farfetch rooms are tidy and well maintained.
- Prioritise dispatch times according to client-selected shipment options (express or standard).
- Ensure to be aligned on shop floor/stockroom brands relocations.
- Ensure tickets are accurate and coordinate with stock controller team any reticketing activities.
- Ensure all product dispatches comply with Harvey Nichols standards.
Is this you? Are you well organised? Have you done something like this before? Do you have excellent communication skills? Are you passionate about retail? If this sounds like you, we'd love to hear from you.
Multichannel Assistant - Temporary in London employer: Harvey Nichols
Harvey Nichols is an exceptional employer, offering a dynamic work environment where teamwork and operational excellence are at the forefront. As a Multichannel Assistant, you will benefit from a supportive culture that prioritises employee development and encourages knowledge sharing, all while working in a prestigious retail setting known for its commitment to quality and customer service. With opportunities for personal growth and a focus on maintaining high standards, this temporary role provides a meaningful experience in the fast-paced world of retail.
StudySmarter Expert Advice🤫
We think this is how you could land Multichannel Assistant - Temporary in London
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Multichannel Assistant - Temporary in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Harvey Nichols:Don’t forget to personalise your application for Harvey Nichols! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Harvey Nichols
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Harvey Nichols offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Harvey Nichols and contribute positively during your temporary stint.
