At a Glance
- Tasks: Create unforgettable experiences by serving stylish cocktails and providing warm hospitality.
- Company: Join the iconic OXO Tower & Brasserie, a symbol of luxury and excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth in a vibrant environment.
- Other info: Embrace a culture of teamwork and continuous personal development.
- Why this job: Be part of a dynamic team where your passion for hospitality shines.
- Qualifications: Experience in customer service and a love for the hospitality industry.
The predicted salary is between 25000 - 30000 £ per year.
The OXO Tower & Brasserie is looking for an experienced Bartender to deliver an exceptional, stylish and memorable guest experience. You will embody The OXO Tower & Brasserie service ethos, ensuring every guest receives impeccable cocktails, warm hospitality and an elevated luxury experience.
About the role
Working in the iconic The OXO Tower & Brasserie means representing one of the most recognised names in luxury retail. You are not simply serving drinks, you are curating a memorable experience, championing our exceptional standards and delivering service that feels effortless, warm and unmistakably Harvey Nichols.
- Deliver Exceptional Guest Experience
- Provide gracious, attentive and intuitive service, ensuring every guest is welcomed promptly and warmly.
- Anticipate guest needs and elevate the experience through confident recommendations, product knowledge and a refined service manner.
- Handle all guest interactions with courtesy, efficiency and genuine professionalism.
- Take orders accurately, following each stage of the service journey to ensure consistent excellence.
- Drinks Preparation & Product Mastery
- Prepare and present beverages, including signature cocktails, classics, and wines, swiftly, tidily and to Harvey Nichols’ exacting standards.
- Maintain an expert-level understanding of the full drinks list and menu, enabling you to guide guests, upsell thoughtfully and answer queries with confidence.
- Uphold all licensing regulations and responsible service standards at all times.
- Sales & Commercial Awareness
- Maximise sales through elegant up‑selling, informed recommendations and a clear understanding of promotions, events and brand partnerships.
- Ensure all transactions are correct, accurate and processed according to company procedures.
- Operational Excellence
- Maintain a polished, immaculate environment, ensuring all bar areas are consistently clean, safe and hazard‑free.
- Follow all Health & Safety, food hygiene and store compliance standards.
- Support the management team by promptly reporting any operational or customer service concerns.
- Teamwork & Culture
- Foster strong, respectful working relationships across the Bar, Café and wider Fifth Floor team.
- Contribute positively to the department’s culture, embodying our values of style, energy, authenticity and expertise.
- Demonstrate proactive personal development, seeking opportunities to enhance your skills and knowledge.
- Presentation & Brand Standards
- Uphold impeccable grooming and personal presentation in line with the Harvey Nichols Dress Code, reflecting our brand’s luxury aesthetic.
- Consistently meet and strive to exceed individual KPIs.
Is this you?
- Have you got customer service experience?
- Do you have clear communication skills?
- Are you customer service centric?
- Do you have drive, energy and passion for the hospitality industry?
- Are you good with building working relationships and are you an active team player?
This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the Harvey Nichols management team. The contents of this job description may alter from time to time in accordance with the business requirements.
Bartender - The OXO Tower in London employer: Harvey Nichols
Working as a Bartender at The OXO Tower & Brasserie offers an exceptional opportunity to be part of a prestigious establishment known for its luxury and style. With a focus on delivering memorable guest experiences, employees benefit from a vibrant work culture that encourages personal development and teamwork, alongside competitive remuneration and the chance to master the art of mixology in a stunning location. Join us to elevate your career in hospitality while being part of a brand that values authenticity, energy, and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Bartender - The OXO Tower in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by The OXO Tower & Brasserie and soak in the atmosphere. Familiarise yourself with their drinks menu and service style so you can chat confidently about how you’d fit into their luxury experience.
✨Tip Number 2
Practice your cocktail knowledge! Brush up on classic cocktails and signature drinks they offer. Being able to discuss these during your interview will show you’re not just a bartender, but someone who can elevate the guest experience.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or other platforms. They can give you insider tips on what it’s really like working there and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The OXO Tower & Brasserie. Don’t miss out on this opportunity!
We think you need these skills to ace Bartender - The OXO Tower in London
Some tips for your application 🫡
Show Off Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about why you love bartending and creating memorable experiences for guests.
Tailor Your Application:Make sure to tailor your application to the role at The OXO Tower. Highlight your relevant experience and skills that align with delivering exceptional guest experiences and maintaining high standards. We love seeing how you can fit into our team!
Be Specific About Your Skills:Don’t just say you’re great at making cocktails; tell us about your favourite signature drink and why it’s special! We appreciate specific examples that showcase your product mastery and ability to elevate the guest experience.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Harvey Nichols
✨Know Your Cocktails
Before the interview, brush up on your cocktail knowledge. Be prepared to discuss not just the classics but also any signature drinks that The OXO Tower & Brasserie might offer. This shows your passion for the role and your commitment to delivering an exceptional guest experience.
✨Showcase Your Service Skills
During the interview, highlight your previous customer service experiences. Share specific examples where you went above and beyond to create a memorable experience for guests. This will demonstrate your understanding of the importance of warm hospitality and attentive service.
✨Dress to Impress
Since this role is all about embodying luxury, make sure you dress smartly for the interview. Your appearance should reflect the brand's aesthetic. A polished look will not only impress the interviewers but also show that you understand the importance of presentation in the hospitality industry.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they maintain their high standards. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
