Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead UX and User Research Manager responsible for enhancing digital customer experiences.
- Company: Join Harvey Nichols, a luxury department store known for inclusivity and diversity.
- Benefits: Enjoy up to 40% off fashion, hospitality, and beauty products, plus clothing allowances and charity days.
- Why this job: Be part of a dynamic team that values creativity and innovation in luxury retail.
- Qualifications: Significant experience in user research and UX/UI design required; familiarity with tools like Jira and Figma.
- Other info: Flexible work environment with no uniforms; perfect for those who love a challenge.
The predicted salary is between 43200 - 72000 £ per year.
Do you love all things digital? Do you have significant user research and UX/UI design experience? Do you love all things luxury retail? If YES, we may have the role for you…
Luxury department store, Harvey Nichols, is searching for a Lead UX and User Research Manager in our Head Office in London – Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:
- Up to 40% off fashion
- Up to 40% off hospitality, food market and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Access to charity days, a season ticket/bike loan; learning and development opportunities; Employee Assistance Program - Retail Trust and recognition schemes
- Opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability
About the role… As Lead UX and User Research Manager you will be responsible for driving improvement in our digital customer experience, through robust user research, data analytics and UX design, delivering user journeys that inspire and delight our customers. Working closely with the product and tech teams to input into backlog priorities and deliver designs and prototypes ready for implementation.
The roles and responsibilities in this Lead UX and User Research Manager include:
- Build a deep understanding of our customers, their shopping habits and their HN digital experience through user research, customer feedback and analytics data
- Champion the customer in our digital strategy and development backlog for web and app, bringing recommendations backed up by data to prioritise the highest value opportunities
- Identify the best tools, partners and processes for user research and put in place a regular research cadence to inform our customer experience
- Collaborate with customer services, retail, loyalty and ecom teams to understand customer touchpoints and insights, business and customer priorities
- Create journey maps, wireframes, prototypes, interactions to develop end to end user flows, inform research and business and technical decision making
- Provide high fidelity UX/UI designs and specifications to input into development teams
- Work with design and creative to ensure brand and style guidelines follow digital best practice and are upheld across all digital touchpoints
- Run UX research projects to identify and solve customer barriers in our end to end customer journey, creating and sharing insights to influence change across our business teams
Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. Do you have:
- Significant previous experience in user research, interaction design, product and service design in a retail or B2C multichannel environment
- Mature skills in UX/UI design and experience using software development tools eg. Jira, Figma, Confluence
- Broad knowledge of research methodologies and experience running online and offline user research and associated tools
- Competence using data and analytics tools eg. GA, Content Square
- Excellent verbal and written communication skills, and ability to collaborate and influence across different team functions
- Highly commercial, results driven, able to execute in a fast paced environment
- Excellent stakeholder management skills and evidence of successful outcomes from collaborative projects
- Highly analytical and a keen eye for detail
- Flexible, proactive, ready to take the initiative with proven track record of managing multiple tasks to tight deadlines
If this sounds like you, we want to hear from you! If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
Lead UX and User Research Manager (London) employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UX and User Research Manager (London)
✨Tip Number 1
Familiarise yourself with Harvey Nichols' brand and customer experience. Understanding their luxury retail environment will help you tailor your approach during interviews and discussions, showcasing how your skills align with their values.
✨Tip Number 2
Network with current or former employees of Harvey Nichols on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Lead UX and User Research Manager role.
✨Tip Number 3
Prepare to discuss specific user research methodologies and tools you've used in past projects. Be ready to share examples of how your work has directly improved user experiences, as this will demonstrate your capability to drive results in a fast-paced environment.
✨Tip Number 4
Showcase your passion for luxury retail by staying updated on industry trends and innovations. Being able to discuss recent developments in the sector during your interview will highlight your enthusiasm and commitment to the role.
We think you need these skills to ace Lead UX and User Research Manager (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in user research and UX/UI design. Use specific examples from your past roles that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of the digital customer experience. Mention how your background aligns with the responsibilities of the Lead UX and User Research Manager role.
Showcase Your Portfolio: Include a link to your portfolio that features your best UX/UI design projects. Make sure to explain your role in each project and the impact your work had on the user experience.
Highlight Relevant Skills: In your application, emphasise your proficiency with tools like Jira, Figma, and Google Analytics. Mention any methodologies you are familiar with and how they relate to the role at Harvey Nichols.
How to prepare for a job interview at Harvey Nichols
✨Showcase Your UX/UI Expertise
Be prepared to discuss your previous projects in detail, especially those related to user research and design. Highlight specific methodologies you've used and the impact your work had on the customer experience.
✨Understand the Brand
Research Harvey Nichols and its brand values thoroughly. Be ready to explain how your vision for UX aligns with their luxury retail focus and how you can enhance their digital presence.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare examples of how you've tackled challenges in user research or design, particularly in a fast-paced environment.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various teams, be ready to discuss your experience in cross-functional collaboration. Share examples of successful projects where you influenced stakeholders and drove results.
