Head Waiter

Head Waiter

London Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to deliver exceptional service in a luxury dining environment.
  • Company: Join Harvey Nichols, a renowned luxury department store known for its inclusivity and diversity.
  • Benefits: Enjoy up to 40% off fashion and hospitality, paid overtime, and career development opportunities.
  • Why this job: Be part of a vibrant team that values customer experience and personal growth in luxury hospitality.
  • Qualifications: Previous supervisory experience in fine dining and excellent communication skills are essential.
  • Other info: This is a maternity cover role, offering a unique opportunity to shine in a prestigious setting.

The predicted salary is between 30000 - 42000 £ per year.

HEAD WAITER – 9 MONTH MATERNITY COVER

Do you keep up to date with luxury hospitality?
Are you passionate in providing the best customer experience?
Do you love working as a team to get the job done?
Do you love talking to people?

If YES! We may have the job for you… ?

Luxury department store, Harvey Nichols, is searching for a Head Waiter as a maternity cover to join its thriving restaurants instore in Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

As the new Head Waiter, you will work 40 hours a week in our Knightsbridge store.

How we reward your hard work…

Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:

  • Up to 40% off fashion
  • Up to 40% off hospitality, food market and hampers
  • 30% off beauty and perfumery, wine and spirits
  • Clothing allowance
  • Competitive service charge (TRONC)
  • Paid overtime
  • You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program – Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

    About the role…

    As Head Waiter you will:

  • Willing to drive and maximise sales.
  • Drive and maximise sales.
  • Assist the Department Manager and Assistant Department Manager in ensuring the satisfaction of all customers by ensuring that prompt, courteous and efficient service is given by your team, at all times.
  • Organise daily shifts to ensure the smooth running of the floor, complete team briefs and ensure clear communication between BOH and FOH.
  • Act as a role model for waiters by demonstrating excellent customer service, personal presentation, and knowledge of local environment and HN.
  • Resolve customer queries and complaints in a professional manner, ensuring that communication is maintained with the customer at all times. Discuss with your line manager any complaints that have not been satisfactorily resolved.
  • Instigate and maintain high morale, motivation and team spirit, recognising outstanding performance and contribution to team objectives.
  • Deal with conduct and performance issues appropriately, referring more serious or recurring problems to managers.
  • Assist in identifying training requirements within your team and ensure quality on-job training is provided and recorded.
  • Assist in ensuring all staff have a thorough knowledge and understanding of all items on menus and drinks lists and are able to impart this information to customers correctly and with enthusiasm.
  • Assist in ensuring all front of house equipment is maintained correctly and all areas are presented to the highest standards. Ensure crockery, cutlery and glassware losses by your team are kept to a minimum.
  • Ensure all Health and Safety requirements are adhered to and maintained and that a safe environment is maintained for customers, staff and suppliers
  • Ensure that personal KPI’s are achieved
  • Is this you?

    We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury hospitality and are looking for something uniquely different.

    Have you done something like this before?
    Do you have a great knowledge and passion for all things fashion?
    Are you great at talking to people?

  • Previous supervisory experience in a high volume fine dining restaurant.
  • Strong customer service experience.
  • Excellent command of spoken and writen English.
  • You are positive and proactive
  • You love working in a team
  • You will have great commuincation skills
  • You will be great at problem solving
  • If this sounds like you, we want to hear from you!

    Where do I sign?

    If you are already thinking of what you will wear on your first day and this role catches your eye, hit the “apply” button below to kick-start your journey with us!

    Head Waiter employer: Harvey Nichols

    Harvey Nichols is an exceptional employer that values inclusivity and diversity, making it a welcoming place for all. As a Head Waiter in our prestigious Knightsbridge restaurant, you will enjoy a vibrant work culture that prioritises teamwork and personal development, alongside fantastic benefits such as generous discounts, paid overtime, and opportunities for career advancement. Join us to be part of a dynamic team that is passionate about delivering outstanding customer experiences in the luxury hospitality sector.
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    Contact Detail:

    Harvey Nichols Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Head Waiter

    Tip Number 1

    Familiarise yourself with the luxury hospitality sector, especially trends and customer expectations. This knowledge will help you stand out during conversations and interviews, showing your genuine passion for the industry.

    Tip Number 2

    Network with current or former employees of Harvey Nichols or similar establishments. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.

    Tip Number 3

    Prepare to demonstrate your leadership skills by sharing specific examples of how you've motivated a team or resolved conflicts in previous roles. This will highlight your suitability for the Head Waiter position.

    Tip Number 4

    Showcase your communication skills by practising how to articulate your thoughts clearly and confidently. Being able to engage effectively with both customers and team members is crucial for this role.

    We think you need these skills to ace Head Waiter

    Customer Service Excellence
    Team Leadership
    Communication Skills
    Problem-Solving Skills
    Knowledge of Fine Dining Standards
    Sales Maximisation
    Conflict Resolution
    Training and Development
    Attention to Detail
    Health and Safety Compliance
    Time Management
    Adaptability
    Positive Attitude
    Proactive Approach

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure you fully understand the responsibilities of a Head Waiter at Harvey Nichols. Highlight your relevant experience in luxury hospitality and customer service in your application.

    Tailor Your CV: Customise your CV to reflect your supervisory experience in high-volume fine dining restaurants. Emphasise your communication skills, problem-solving abilities, and passion for fashion and luxury hospitality.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've driven sales or improved customer satisfaction in previous positions.

    Showcase Team Spirit: In your application, demonstrate your ability to work as part of a team. Share experiences where you have motivated others or contributed to a positive team environment, as this aligns with the company's values.

    How to prepare for a job interview at Harvey Nichols

    Show Your Passion for Hospitality

    Make sure to express your enthusiasm for luxury hospitality during the interview. Share specific examples of how you've provided excellent customer service in the past and why you love working in this industry.

    Demonstrate Team Spirit

    Since teamwork is crucial for the Head Waiter role, be prepared to discuss your experiences working in a team. Highlight instances where you motivated your colleagues or resolved conflicts to ensure smooth operations.

    Know the Menu Inside Out

    Familiarise yourself with the menu and drinks list before the interview. Being able to discuss items confidently will show your commitment to the role and your ability to train others on the team.

    Prepare for Customer Scenarios

    Think about potential customer complaints or queries you might face in the role. Prepare responses that demonstrate your problem-solving skills and ability to maintain professionalism under pressure.

    Head Waiter
    Harvey Nichols
    Location: London
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