Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead user research and design to enhance digital customer experiences.
- Company: Join the iconic Harvey Nichols team in Knightsbridge.
- Benefits: Competitive salary, generous discounts, and training opportunities.
- Why this job: Make a real impact on luxury retail through innovative UX strategies.
- Qualifications: Experience in user research and UX/UI design in retail environments.
- Other info: Collaborative culture with opportunities for career growth.
The predicted salary is between 60000 - 84000 £ per year.
Harvey Nichols is seeking a Lead UX and User Research Manager to join our Headquarters team in Knightsbridge. A destination for modern luxury and exceptional service, Harvey Nichols is home to the world’s most iconic designers and brands.
About the role
As Lead UX and User Research Manager, you will be responsible for driving improvement in our digital customer experience through robust user research, data analytics, UX & UI design, creating seamless, engaging, customer‑focused journeys.
Key responsibilities & deliverables:
- Build a deep understanding of our customers, their shopping habits and the HN digital experience through qualitative & quantitative research, customer feedback, and analytics data.
- Champion the customer in our digital strategy and development backlog for web and app, bringing data‑backed recommendations to prioritise high‑value opportunities.
- Identify the best tools, partners and processes for user research and establish a regular research cadence to inform CX.
- Collaborate with customer services, retail, loyalty and e‑commerce teams to understand customer touchpoints, insights, business and customer priorities.
- Create journey maps, wireframes, prototypes, and interactions to develop end‑to‑end user flows and inform research and technical decision making.
- Provide high‑fidelity UX/UI designs and specifications for development teams.
- Work with design and creative to ensure brand and style guidelines follow digital best practice and are upheld across all digital touchpoints.
- Run UX research projects to identify and solve customer barriers, sharing insights to influence change across business teams.
Is this you?
- Excellent verbal and written communication, and ability to collaborate and influence across teams.
- Highly commercial, results driven, able to execute in a fast‑paced environment.
- Demonstrated understanding of luxury fashion brands and their consumers.
- Excellent stakeholder management and evidence of successful collaborative outcomes.
- Highly analytical with a keen eye for detail.
- Flexible, proactive, and ready to take initiative; proven track record managing multiple tasks to tight deadlines.
- Significant experience in user research, interaction design, product and service design in a retail or B2C multichannel environment.
- Mature UX/UI design skills and experience with software development tools (e.g. Jira, Figma, Confluence).
- Experience maintaining, evolving, and governing a scalable Design System to ensure consistency and quality across products.
- Broad knowledge of research methodologies and hands‑on experience running online and offline research with associated tools.
- Competence using data and analytics tools (e.g. GA4, Looker Studio, Content Square).
What we offer:
- Competitive salary: £100,000.00
- Up to 40% off fashion & hospitality.
- 30% off beauty, perfumery, wine, and spirits.
- Clothing allowance.
- Competitive company benefits and training opportunities.
If this sounds like you, we’d love to hear from you. Apply now to start your journey with us.
Lead UX and User Research Manager in England employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UX and User Research Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Harvey Nichols. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your UX/UI projects and user research. Make it visually appealing and easy to navigate – just like you'd want a customer experience to be!
✨Tip Number 3
Prepare for interviews by practising common questions related to UX and user research. Think about how you can demonstrate your analytical skills and your understanding of luxury fashion brands.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead UX and User Research Manager in England
Some tips for your application 🫡
Show Your Passion for UX: When writing your application, let your enthusiasm for user experience shine through. Share specific examples of how you've improved digital experiences in the past and why you're excited about the opportunity at Harvey Nichols.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the Lead UX and User Research Manager role. Use keywords from the job description to show that you understand what we're looking for.
Be Data-Driven: Since this role involves a lot of data analytics, include any relevant metrics or outcomes from your previous projects. Show us how your decisions were backed by data and how they positively impacted customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have the chance to showcase your interest in joining our team at Harvey Nichols.
How to prepare for a job interview at Harvey Nichols
✨Know Your Audience
Before the interview, take some time to research Harvey Nichols and their digital customer experience. Understand their brand values and how they engage with customers. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare a portfolio that highlights your UX/UI design projects and user research methodologies. Be ready to discuss specific examples where you've improved customer journeys or solved user problems. This will demonstrate your hands-on experience and analytical skills.
✨Ask Insightful Questions
During the interview, ask questions that reflect your understanding of the role and the company. Inquire about their current digital strategies or challenges they face in user research. This shows your proactive approach and genuine interest in contributing to their success.
✨Demonstrate Collaboration
Since the role involves working with various teams, be prepared to discuss your experience in stakeholder management and collaboration. Share examples of how you've successfully influenced outcomes across different departments, showcasing your communication skills and ability to work in a fast-paced environment.