At a Glance
- Tasks: Curate personalised luxury wardrobes and drive client engagement through tailored shopping experiences.
- Company: Join Harvey Nichols, a leader in modern luxury and cutting-edge design.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborate with a passionate team and elevate the luxury shopping experience.
- Why this job: Own your business in luxury retail and make a real impact on client experiences.
- Qualifications: Proven experience in luxury retail and a strong client book required.
The predicted salary is between 30000 - 40000 € per year.
Harvey Nichols is seeking an established Personal Shopping Consultant to join our Edinburgh flagship — a destination for modern luxury and cutting‑edge design. This is not an entry‑level role. We are looking for individuals who already operate at a high level within luxury retail — either from an existing Personal Shopping, Styling position, or with a proven track record as a top‑performing Sales Associate within a luxury environment, supported by a strong and transferable client book.
As a Personal Shopping Consultant at Harvey Nichols, you will sit at the pinnacle of our selling organisation — combining commercial performance with exceptional client experience. You will be expected to drive your own business, leveraging clientelling tools, strategic planning, and entrepreneurial thinking to deliver sustained growth across your client base. This role requires a professional who is commercially driven, highly strategic, and deeply client‑focused, with the ability to build, retain and grow high‑value relationships while consistently delivering against key KPIs including sales, ATV, UPT, and appointment productivity.
About The Role
As a Personal Shopping Consultant, you will deliver a best‑in‑class luxury experience, curating highly personalised wardrobes and sourcing exceptional product across fashion, beauty and lifestyle. You will operate with a business‑owner mindset, taking full accountability for your client portfolio, performance, and growth strategy.
You Will
- Build, manage and grow a high‑value, engaged client book, driving both retention and new client acquisition.
- Plan and execute high‑impact personal shopping appointments, ensuring every interaction is tailored, considered and commercially effective.
- Demonstrate strategic foresight, proactively planning client outreach, key moments and repeat engagement to maximise lifetime value.
- Curate luxury edits across ready‑to‑wear, accessories and lifestyle, with a strong understanding of Harvey Nichols’ brand portfolio.
- Leverage clientelling tools and data to drive targeted, consistent communication and conversion.
- Take a leading role in store events, driving attendance through your client base and delivering measurable ROI.
- Maintain exceptional organisation and preparation, balancing forward planning with responsiveness to in‑store and digital requests.
- Collaborate cross‑functionally with management, events, and hospitality teams to elevate the end‑to‑end client journey.
- Act as a role model on the shop floor, coaching and inspiring wider teams to enhance client experience and identify future talent.
Is this you?
We are looking for confident, commercially driven professionals who understand that luxury personal shopping is both an art and a business. Do you have proven experience in Personal Shopping, Styling, or a strong track record as a top‑performing luxury Sales Associate? Can you demonstrate an existing, transferable client book and confidence in building long‑term client relationships? Are you highly motivated by KPIs and performance, with a clear history of delivering results across sales, ATV, UPT and client engagement? Do you take a strategic approach to clientelling, planning ahead to drive repeat business and long‑term loyalty? Are you entrepreneurial in mindset, proactively recruiting and developing your client base? Do you have the organisational excellence to manage multiple high‑value clients, appointments and events simultaneously? Are you confident collaborating across teams and leading by example to elevate store‑wide client experience?
If you are looking to step into a role where you can own your business, influence the wider team, and operate at the highest level of luxury retail, we would love to hear from you.
What’s next?
If you’re already envisioning the look you’ll curate for your first client, we’d love to meet you. Click “Apply” to start your journey with us.
Personal Shopping Consultant in Edinburgh employer: Harvey Nichols
At Harvey Nichols, we pride ourselves on being a premier employer in the luxury retail sector, offering our Personal Shopping Consultants an unparalleled opportunity to thrive in a dynamic and supportive environment. Our Edinburgh flagship store is not just a workplace; it's a hub of creativity and innovation where you can build meaningful relationships with high-value clients while enjoying a culture that champions professional growth and collaboration. With access to exclusive training, a strong emphasis on performance-driven rewards, and the chance to influence the luxury shopping experience, joining our team means stepping into a role that is both fulfilling and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping Consultant in Edinburgh
✨Tip Number 1
Network like a pro! Attend luxury retail events and connect with industry insiders. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your expertise! When you get the chance, share your insights on luxury trends or styling tips on social media. This not only showcases your knowledge but also attracts potential clients.
✨Tip Number 3
Be proactive in reaching out to potential clients. Use your existing client book to ask for referrals or to reconnect with past clients. A personal touch goes a long way in luxury retail!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace Personal Shopping Consultant in Edinburgh
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous roles in luxury retail, especially if you've been a Personal Shopper or a top Sales Associate. We want to see how your experience aligns with the high standards we uphold at Harvey Nichols.
Tailor Your Application:Just like you would for a client, customise your application to reflect the specific skills and experiences that match the job description. This shows us that you understand the role and are genuinely interested in joining our team.
Demonstrate Your Client Book:If you have a strong, transferable client book, make it known! Share how you've built and maintained these relationships, as this is crucial for success in the Personal Shopping Consultant role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Harvey Nichols.
How to prepare for a job interview at Harvey Nichols
✨Know Your Client Book
Before the interview, make sure you have a solid understanding of your existing client book. Be ready to discuss how you've built and maintained these relationships, and share specific examples of how you've tailored experiences for high-value clients.
✨Showcase Your Strategic Thinking
Prepare to demonstrate your strategic approach to clientelling. Think about how you've planned outreach and engagement in the past, and be ready to discuss your methods for driving repeat business and maximising lifetime value for your clients.
✨Be Ready to Discuss KPIs
Since this role is heavily focused on performance metrics, come prepared with concrete examples of how you've met or exceeded KPIs like sales, ATV, and UPT in previous roles. Highlight any innovative strategies you used to achieve these results.
✨Demonstrate Your Passion for Luxury Retail
Express your enthusiasm for luxury retail and personal shopping during the interview. Share your insights on current trends in the industry and how you can leverage them to enhance the client experience at Harvey Nichols.
