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- Tasks: Support the CRM team in creating and managing targeted email and push campaigns.
- Company: Join the iconic Harvey Nichols team in London’s luxury retail scene.
- Benefits: Enjoy up to 40% off fashion, hospitality, and beauty products, plus a clothing allowance.
- Why this job: Dive into digital marketing and make an impact in a vibrant retail environment.
- Qualifications: A degree in Marketing or related field, with a passion for digital marketing.
- Other info: Great learning opportunities and a chance to work in a dynamic, stylish setting.
The predicted salary is between 30000 - 42000 ÂŁ per year.
CRM Assistant – Harvey Nichols
Join to apply for the CRM Assistant role at Harvey Nichols. This position is based in London – Knightsbridge and supports the Group CRM Manager and the wider CRM & Loyalty team in building and deploying targeted email and push campaigns.
How we reward you
- Up to 40% off fashion
- Up to 40% off hospitality
- 30% off beauty, perfumery, wine and spirits
- Clothing allowance
- Charity days, season ticket/bike loan
- Learning and development opportunities
- Employee Assistance Program – Retail Trust and recognition schemes
- Employee groups – Wellbeing, Diversity & Inclusion, Sustainability
Responsibilities
- Build and schedule email, SMS and push campaigns using Salesforce Marketing Cloud and Wunderkind.
- Maintain the CRM campaign calendar and briefs, ensuring all activity is planned, documented and communicated effectively to stakeholders.
- Create and manage audience segments in Salesforce Data Cloud to support targeted campaign execution.
- Conduct basic analysis of email and channel performance, tracking KPIs such as open rates, click rates and conversion rates.
- Provide administrative support for wider CRM projects, including testing to identify opportunities for improving engagement and revenue.
Qualifications
- Bachelor’s degree in Marketing, Business or related field (or equivalent experience).
- Basic knowledge of digital marketing, email marketing and CRM best practices.
- Experience with analytics tools such as Google Analytics is desirable.
- Experience in CRM, digital marketing or related fields (internships/placements considered) desirable.
What we’re looking for
- Strong organisational and time‑management skills with ability to work to tight deadlines and manage multiple campaigns simultaneously.
- Excellent attention to detail and accuracy in campaign building and quality assurance.
- Strong communication and interpersonal skills with ability to build effective working relationships across multiple teams.
- Passionate about customers, digital marketing and CRM.
- Interest in fashion and luxury retail.
- Proactive, enthusiastic learner and team player.
Apply
If you are already thinking of what you’ll wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the \”apply\” button below to kick‑start your journey with us.
Job details
- Seniority level: Not applicable
- Employment type: Full‑time
- Job function: Administrative
- Industries: Retail
Referrals increase your chances of interviewing at Harvey Nichols by 2Ă—.
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CRM Assistant employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Harvey Nichols. A friendly chat can open doors and give you insider info that could help your application stand out.
✨Tip Number 2
Show off your skills! If you’ve got experience with Salesforce or analytics tools, be ready to discuss specific projects where you used them. Real examples can make a huge difference in interviews.
✨Tip Number 3
Prepare for the interview by researching Harvey Nichols’ recent campaigns. Knowing their style and approach will show you’re genuinely interested and ready to contribute to their CRM efforts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CRM Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Assistant role. Highlight any relevant experience in digital marketing or CRM, and don’t forget to mention your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customers and digital marketing, and explain why you’re excited about the opportunity at Harvey Nichols.
Show Off Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the job description. If you’ve used Salesforce or analytics tools, share specific examples of how you’ve applied them in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at Harvey Nichols
✨Know Your CRM Tools
Familiarise yourself with Salesforce Marketing Cloud and Wunderkind before the interview. Being able to discuss how you've used these tools or similar ones in the past will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to talk about any experience you have with analytics tools like Google Analytics. Be ready to discuss how you've tracked KPIs in previous roles or projects, as this will demonstrate your ability to analyse campaign performance effectively.
✨Demonstrate Your Organisational Skills
Think of examples where you've successfully managed multiple tasks or campaigns at once. Highlighting your strong organisational skills will reassure them that you can handle the fast-paced environment of CRM and marketing.
✨Express Your Passion for Fashion
Since this role is within a luxury retail environment, make sure to convey your interest in fashion and luxury brands. Share any relevant experiences or insights that reflect your enthusiasm for the industry, as this will resonate well with the hiring team.
