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For Companies At a Glance
- Tasks: Deliver exceptional luxury customer experiences and build lasting client relationships.
- Company: Join the iconic luxury department store, Harvey Nichols, in Birmingham.
- Benefits: Enjoy up to 40% off fashion, beauty, and hospitality, plus competitive commission.
- Why this job: Be part of a diverse team and indulge your passion for luxury retail.
- Qualifications: Experience in luxury retail and a love for fragrance are essential.
- Other info: Flexible hours with opportunities for career development and personal growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Do you have passion for all luxury beauty products, brands, and services?
Do you think of yourself as a fragrance expert?
Do you love all things luxury retail?
If YES, we may have the role for you…
Luxury department store, Harvey Nichols, is searching for a new Client Advisor to join its thriving Perfumery department in Birmingham. The Client Advisor’s role is to deliver a top-tier luxury customer experience. You will provide exceptional and personalised service, creating a customer-first environment developing and nurturing long-lasting relationships.
Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Client Advisor – Perfumery, you will work 30 hours a week on a rota basis, including weekends.
Benefits
How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:
- Up to 40% off fashion
- Up to 40% off hospitality
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Competitive commission scheme
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program – Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
Role Responsibilities
About the role…
- As a Client Advisor, you will be the first point of contact for our customers and make their fashion dreams a reality, providing a fun and enjoyable 5* experience.
- Build and maintain genuine, long-lasting client relationships providing an exceptional client experience at all touchpoints
- Maintain excellent product knowledge, stay aware of competitors, and keep up with fashion trends and new product launches
- Provide expert advice whilst achieving maximum sales and delivering memorable clientelling led customer experiences
- Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
- Work closely with your team and celebrate fabulousness wherever you see it
- Flexibility is a must; customer service can’t wait during weekends and evenings!
Is this you?
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
- Have you done something like this before in luxury retail?
- Do you have a great knowledge and passion for all things fragrance?
- Are you great at developing relationships?
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
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Client Advisor - Perfumery employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Perfumery
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Harvey Nichols' history, values, and their luxury offerings. This will not only impress them but also help you connect your passion for luxury beauty with their mission.
✨Tip Number 2
Practice your people skills! As a Client Advisor, building relationships is key. Role-play with a friend or family member to hone your ability to engage customers and provide that top-tier service they’re looking for.
✨Tip Number 3
Show off your fragrance knowledge! Be prepared to discuss your favourite scents and why you love them. This will demonstrate your expertise and passion for perfumery, making you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Harvey Nichols team and ready to embark on this exciting journey with us.
We think you need these skills to ace Client Advisor - Perfumery
Some tips for your application 🫡
Show Your Passion: Let your love for luxury beauty products shine through in your application. Share specific examples of your experience with fragrances and how they inspire you to provide exceptional customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Advisor role. Highlight any previous work in luxury retail and your ability to build long-lasting relationships with clients.
Craft a Personal Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Be genuine and express your enthusiasm for working at Harvey Nichols, focusing on how you can contribute to creating memorable client experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen to join our fabulous team!
How to prepare for a job interview at Harvey Nichols
✨Know Your Fragrance Families
Brush up on your knowledge of different fragrance families and notes. Be prepared to discuss your favourites and why you love them. This shows your passion for the industry and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you provided exceptional customer service. Highlight how you built relationships with clients and created memorable experiences, as this is key for a Client Advisor role.
✨Stay Updated on Trends
Familiarise yourself with the latest trends in luxury beauty and perfumery. Mention any recent product launches or popular brands during the interview to demonstrate your enthusiasm and knowledge about the market.
✨Embrace Inclusivity and Diversity
Harvey Nichols values inclusivity, so be ready to discuss how you can contribute to a diverse workplace. Share your thoughts on creating an inclusive environment and how it enhances customer experiences.