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- Tasks: Deliver exceptional luxury customer experiences and build lasting client relationships.
- Company: Join the iconic luxury department store, Harvey Nichols, in Knightsbridge.
- Benefits: Enjoy up to 40% off fashion, beauty, and hospitality, plus a clothing allowance.
- Why this job: Be part of a diverse team and make fashion dreams come true every day.
- Qualifications: Passion for luxury retail and knowledge of fashion trends required.
- Other info: Flexible hours with opportunities for career development and community involvement.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Do you keep up to date with luxury fashion? Do you know your Chloe from your Balmain? Do you love all things luxury retail? If YES, we may have the role for you…
Luxury department store, Harvey Nichols, is searching for a new Client Advisor to join its thriving Classic Leisurewear department in London, Knightsbridge. The Client Advisor’s role is to deliver a top-tier luxury customer experience. You will provide exceptional and personalised service, creating a customer-first environment developing and nurturing long-lasting relationships. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Client Advisor you will work 37.5 hours a week.
How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:
- Up to 40% off fashion
- Up to 40% off hospitality
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Access to charity days
- Season ticket/bike loan
- Learning and development opportunities
- Employee Assistance Program - Retail Trust
- Recognition schemes
- Opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability
About the role… As a Client Advisor, you will be the first point of contact for our customers and make their fashion dreams a reality, providing a fun and enjoyable 5* experience. You will:
- Build and maintain genuine, long-lasting client relationships providing an exceptional client experience at all touchpoints
- Maintain excellent product knowledge, stay aware of competitors, and keep up with fashion trends and styling.
- Provide expert advice whilst achieving maximum sales and delivering memorable clientelling led customer experiences
- Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
- Work closely with your team and celebrate fabulousness wherever you see it
- Flexibility is a must; customer service can’t wait during weekends and evenings!
Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. Have you done something like this before in luxury retail? Do you have a great knowledge and passion for all things fashion? If this sounds like you, we want to hear from you!
Where do I sign? If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
Client Advisor employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor
✨Tip Number 1
Get to know the brand inside out! Research Harvey Nichols, their values, and what makes them stand out in luxury retail. This will help you connect with the interviewers and show your genuine passion for the role.
✨Tip Number 2
Practice your clientelling skills! Think of scenarios where you can demonstrate how you'd build relationships with customers. Role-playing with a friend can help you feel more confident when it comes to showcasing your personality during interviews.
✨Tip Number 3
Dress to impress! Since you're applying for a luxury retail position, make sure your outfit reflects your understanding of fashion. Show off your style while keeping it professional – it's all about making a great first impression!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Harvey Nichols team. Good luck!
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for luxury fashion shine through! Mention specific brands or trends you adore, and how they inspire your approach to customer service.
Personalise Your Application: Make your application stand out by tailoring it to Harvey Nichols. Reference the company culture and values, and explain how you embody inclusivity and diversity in your work.
Highlight Your Customer Service Skills: As a Client Advisor, exceptional service is key. Share examples from your past experiences where you went above and beyond for customers, creating memorable shopping experiences.
Keep It Professional Yet Fun: While we want to see your personality, remember to keep your application professional. Use a friendly tone, but ensure your language reflects the luxury retail environment of Harvey Nichols.
How to prepare for a job interview at Harvey Nichols
✨Know Your Fashion
Brush up on your knowledge of luxury fashion brands and current trends. Be prepared to discuss your favourite designers and how they influence your style. This will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you provided exceptional customer service. Highlight how you built relationships with clients and went above and beyond to meet their needs. This is crucial for a Client Advisor role!
✨Dress to Impress
Since this is a luxury retail position, your appearance matters. Choose an outfit that reflects your personal style while also being professional. This will demonstrate your understanding of the brand's image and your commitment to the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
