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- Tasks: Deliver top-tier luxury customer experiences and build lasting client relationships.
- Company: Join Harvey Nichols, a leading luxury department store known for its inclusivity and diversity.
- Benefits: Enjoy up to 40% off fashion, beauty, and hospitality, plus a clothing allowance and competitive commission.
- Why this job: Be part of a vibrant team that celebrates style and supports your career development.
- Qualifications: Passion for luxury retail and fashion, with experience in client relations preferred.
- Other info: Flexible hours required; no uniforms, just your unique style!
The predicted salary is between 28800 - 43200 ÂŁ per year.
Do you keep up to date with luxury fashion? Do you always find yourself giving style advice? Do you love all things luxury retail? If YES, we may have the role for you… Luxury department store, Harvey Nichols, is searching for a new Client Advisor to join its thriving Womenswear department in Edinburgh. The Client Advisor’s role is to deliver a top-tier luxury customer experience. You will provide exceptional and personalised service, creating a customer-first environment developing and nurturing long-lasting relationships. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:
- Up to 40% off fashion
- Up to 40% off hospitality, food market and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Competitive commission scheme
- Access to charity days, a season ticket/bike loan
- Learning and development opportunities
- Employee Assistance Program - Retail Trust
- Recognition schemes
- Opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability
These are just some of the reasons people join and stay!
About the role… As a Client Advisor, you will be the first point of contact for our customers and make their fashion dreams a reality, providing a fun and enjoyable 5* experience. You will:
- Build and maintain genuine, long-lasting client relationships providing an exceptional client experience at all touchpoints
- Maintain excellent product knowledge, stay aware of competitors, and keep up with fashion trends and styling
- Provide expert advice whilst achieving maximum sales and delivering memorable clientelling led customer experiences
- Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
- Work closely with your team and celebrate fabulousness wherever you see it
- Flexibility is a must; customer service can’t wait during weekends and evenings!
Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. Have you done something like this before in luxury retail? Do you have a great knowledge and passion for all things fashion? Are you great at developing relationships? If this sounds like you, we want to hear from you!
Where do I sign? If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
Client Advisor employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor
✨Tip Number 1
Familiarise yourself with the latest luxury fashion trends and brands. Follow fashion influencers, read industry publications, and engage with social media content related to luxury retail. This will not only enhance your knowledge but also show your genuine passion for the role during any discussions.
✨Tip Number 2
Network within the luxury retail community. Attend fashion events, exhibitions, or local meet-ups where you can connect with professionals in the industry. Building relationships can lead to valuable insights and potential referrals for the Client Advisor position.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. Think about how you would handle various customer interactions, from providing styling advice to resolving complaints. This preparation will help you stand out during interviews.
✨Tip Number 4
Showcase your ability to build relationships by sharing examples from your past experiences. Whether it's through previous jobs or personal anecdotes, highlight how you've successfully connected with clients and created memorable experiences that align with the luxury retail ethos.
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Advisor at Harvey Nichols. Highlight your passion for luxury fashion and customer service in your application.
Tailor Your CV: Customise your CV to reflect your experience in luxury retail and your ability to build client relationships. Use specific examples that demonstrate your knowledge of fashion trends and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention how your values align with Harvey Nichols' culture of inclusivity and diversity, and express your desire to contribute to their team.
Showcase Your Style Knowledge: In your application, include any relevant experiences or achievements that demonstrate your expertise in fashion. This could be previous roles, personal projects, or even your own style blog. Make it clear that you are up-to-date with current trends and can provide expert advice.
How to prepare for a job interview at Harvey Nichols
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share your personal experiences with style and how you keep up with the latest trends. This will demonstrate your genuine interest in the role and the brand.
✨Highlight Relationship-Building Skills
Since the role focuses on developing long-lasting client relationships, be prepared to discuss examples of how you've successfully built rapport with customers in the past. Use specific anecdotes that showcase your ability to connect and provide exceptional service.
✨Demonstrate Product Knowledge
Research Harvey Nichols and its product offerings before the interview. Be ready to discuss current fashion trends and how they relate to the store's inventory. This shows that you are proactive and knowledgeable, which is crucial for a Client Advisor.
✨Embrace Inclusivity and Diversity
Harvey Nichols values inclusivity, so be sure to convey your understanding and appreciation for diversity in the workplace. Share any relevant experiences that highlight your commitment to creating an inclusive environment for both colleagues and customers.
