Cash Office Assistant

Harvey Nichols is looking for a Cash Office Assistant to join our Cash Office team in Knightsbridge, a destination for modern luxury, iconic scent houses, and unforgettable client experiences.

As a Cash Office Assistant, you will play a vital role in supporting the accurate and efficient financial operations of our Knightsbridge store. Working within a fast-paced luxury retail environment, you will ensure all cash office processes are completed with precision, integrity, and confidentiality.

• Accurately deliver all Cash Office administration functions in line with company policy, audit requirements, and compliance procedures.
• Manage payment reconciliations, ensuring all transactions are processed and balanced correctly.
• Oversee float management and support the smooth daily operation of tills and cash handling processes.
• Investigate and report till discrepancies, chargebacks, and payment issues with accuracy and professionalism.
• Complete regular audits and maintain detailed financial records to support operational excellence.
• Reconcile Hospitality trade and analyse reports to ensure accuracy between store operations and Head Office.
• Issue and reconcile employee expenses while ensuring full adherence to company policy.
• Resolve client payment queries efficiently, providing a professional and solutions-focused approach.
• Respond promptly and effectively to phone calls and emails, maintaining excellent communication standards.
• Liaise confidently with external partners, payment providers, and internal departments where required.
• Navigate Acquirer portals and Back Office systems with confidence and accuracy.
• Maintain strict compliance with PCI DSS, AML, GDPR, security, and confidentiality procedures at all times.

• Do you have previous administration experience within a retail, hospitality, or finance environment?
• Are you confident using Microsoft Excel and working with financial data?
• Do you have experience handling cash and reconciliations accurately?
• Can you remain calm and organised while working under pressure and managing multiple priorities?
• Are you a strong problem-solver with excellent analytical and numerical skills?
• Do you possess exceptional attention to detail and a high level of accuracy?
• Are you an excellent communicator with strong verbal and written communication skills?
• Do you work well independently while also contributing positively as part of a team?
• Are you confident managing your own workload and prioritising tasks effectively?

• Previous Back Office POS experience.
• Experience using Sterling cash handling systems.
• Previous experience working within a team-focused environment.

This is a full-time position working 37.5 hours a week including weekends, Bank Holidays, and occasional evening shifts. Flexibility is essential.

If you are looking to develop your career within a luxury retail environment and have a passion for accuracy, organisation, and operational excellence, we would love to hear from you.