At a Glance
- Tasks: Create unforgettable cocktails and deliver top-notch service in a luxury setting.
- Company: Join the iconic OXO Tower & Brasserie, a symbol of luxury hospitality.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be part of a stylish team and elevate guest experiences every day.
- Qualifications: Experience in customer service and a passion for the hospitality industry.
The predicted salary is between 25000 - 30000 £ per year.
The OXO Tower & Brasserie is looking for an experienced Bartender to deliver an exceptional, stylish and memorable guest experience. You will embody The OXO Tower & Brasserie service ethos, ensuring every guest receives impeccable cocktails, warm hospitality and an elevated luxury experience.
About the role
Working in the iconic The OXO Tower & Brasserie means representing one of the most recognised names in luxury retail. You are not simply serving drinks, you are curating a memorable experience, championing our exceptional standards and delivering service that feels effortless, warm and unmistakably Harvey Nichols.
- Deliver Exceptional Guest Experience
- Provide gracious, attentive and intuitive service, ensuring every guest is welcomed promptly and warmly.
- Anticipate guest needs and elevate the experience through confident recommendations, product knowledge and a refined service manner.
- Handle all guest interactions with courtesy, efficiency and genuine professionalism.
- Take orders accurately, following each stage of the service journey to ensure consistent excellence.
- Drinks Preparation & Product Mastery
- Prepare and present beverages, including signature cocktails, classics, and wines, swiftly, tidily and to Harvey Nichols’ exacting standards.
- Maintain an expert-level understanding of the full drinks list and menu, enabling you to guide guests, upsell thoughtfully and answer queries with confidence.
- Uphold all licensing regulations and responsible service standards at all times.
- Sales & Commercial Awareness
- Maximise sales through elegant up‑selling, informed recommendations and a clear understanding of promotions, events and brand partnerships.
- Ensure all transactions are correct, accurate and processed according to company procedures.
- Operational Excellence
- Maintain a polished, immaculate environment, ensuring all bar areas are consistently clean, safe and hazard‑free.
- Follow all Health & Safety, food hygiene and store compliance standards.
- Support the management team by promptly reporting any operational or customer service concerns.
- Teamwork & Culture
- Foster strong, respectful working relationships across the Bar, Café and wider Fifth Floor team.
- Contribute positively to the department’s culture, embodying our values of style, energy, authenticity and expertise.
- Demonstrate proactive personal development, seeking opportunities to enhance your skills and knowledge.
- Presentation & Brand Standards
- Uphold impeccable grooming and personal presentation in line with the Harvey Nichols Dress Code, reflecting our brand’s luxury aesthetic.
- Consistently meet and strive to exceed individual KPIs.
Is this you?
- Have you got customer service experience?
- Do you have clear communication skills?
- Are you customer service centric?
- Do you have drive, energy and passion for the hospitality industry?
- Are you good with building working relationships and are you an active team player?
This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the Harvey Nichols management team. The contents of this job description may alter from time to time in accordance with the business requirements.
Bartender - The OXO Tower employer: Harvey Nichols
Working as a Bartender at The OXO Tower & Brasserie offers an exceptional opportunity to be part of a prestigious establishment renowned for its luxury and style. With a strong emphasis on employee development, you will thrive in a vibrant work culture that values teamwork, creativity, and personal growth, all while delivering memorable experiences to our guests. Enjoy competitive benefits and the chance to refine your skills in an iconic location that celebrates excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Bartender - The OXO Tower
✨Tip Number 1
Network like a pro! Get out there and chat with people in the industry. Attend events, join local hospitality groups, or even pop into bars and introduce yourself. You never know who might have a lead on your dream bartender role!
✨Tip Number 2
Show off your skills! If you can, create a short video showcasing your cocktail-making prowess or your customer service style. Share it on social media or send it directly to potential employers. It’s a great way to stand out from the crowd!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out to places you’d love to work at, like The OXO Tower. Express your interest and ask if they’re hiring. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles waiting for passionate bartenders like you. Make sure to check it out regularly and apply directly to increase your chances of landing that perfect job!
We think you need these skills to ace Bartender - The OXO Tower
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your previous bartending experience. We want to see how you've delivered exceptional guest experiences in the past, so share specific examples that showcase your skills and knowledge of cocktails.
Be Personable and Warm:Remember, we’re all about creating memorable experiences for our guests. Use a friendly tone in your application to reflect your personality. Let us know how you connect with customers and make them feel welcome – it’s all about that warm hospitality!
Know Your Drinks:We love a candidate who knows their stuff! Make sure to mention your expertise with cocktails, wines, and any signature drinks you’ve mastered. This shows us you’re ready to hit the ground running and can confidently recommend drinks to our guests.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The OXO Tower & Brasserie and what we stand for.
How to prepare for a job interview at Harvey Nichols
✨Know Your Cocktails
Make sure you brush up on your cocktail knowledge before the interview. Be ready to discuss not just the classics, but also any signature drinks that The OXO Tower & Brasserie might offer. This shows your passion for the role and your commitment to delivering an exceptional guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about times when you went above and beyond for a guest or handled a difficult situation with grace. This will demonstrate your ability to embody the warm hospitality that The OXO Tower is known for.
✨Dress to Impress
Since this role is all about luxury and presentation, make sure you dress smartly for the interview. Reflect the brand’s aesthetic in your outfit, as first impressions matter. A polished appearance will show that you understand the importance of grooming and personal presentation in the hospitality industry.
✨Be a Team Player
Think about how you can contribute to the team culture at The OXO Tower. Prepare to discuss how you've fostered strong working relationships in previous roles and how you can bring that energy to their team. Highlighting your teamwork skills will show that you’re not just focused on individual success, but also on contributing positively to the overall environment.
