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- Tasks: Lead a dynamic team to deliver exceptional dining experiences in a luxury setting.
- Company: Join Harvey Nichols, a prestigious department store known for its luxury hospitality and inclusivity.
- Benefits: Enjoy up to 40% off fashion and food, paid overtime, and a clothing allowance.
- Why this job: Be part of a vibrant culture that celebrates diversity and career growth in luxury hospitality.
- Qualifications: Experience in high-end bar and restaurant management with strong customer service skills required.
- Other info: Flexible hours needed; no uniforms, just your unique style!
The predicted salary is between 28800 - 43200 £ per year.
Do you keep up to date with luxury hospitality? Are you passionate about providing the best customer service and people management? If YES, we may have the role for you. Luxury department store, Harvey Nichols, is searching for a new Assistant Manager - Bar & Restaurant to join its Second Floor Restaurant in Bristol. Renowned as one of the finest restaurants in the South West and awarded two AA Rosettes and an AAA Notable Wine List Award, the Second Floor Restaurant and Bar offers the best in modern dining. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
How we reward your hard work... Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:
- Up to 40% off fashion
- Up to 40% off hospitality, foodmarket and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Competitive service charge (TRONC)
- Paid overtime
- Access to charity days, a season ticket/bike loan; learning and development opportunities; Employee Assistance Program - Retail Trust and recognition schemes
- Opportunity to join one of our Employee groups - Wellbeing, Diversity & Inclusion and Sustainability
About the role... As an Assistant Manager, you will be the first point of contact for our customers and make their dining dreams a reality, providing a fun and enjoyable 5* experience. You will:
- Maintain standards of service throughout the Brasserie as laid down by the Manager
- Ensure productivity levels and sales are optimised
- Interview staff and make selection decisions
- Identify training requirements, and organise and follow through on 'on-job' training
- Ensure all equipment is properly maintained to required levels
- Handle customer queries and complaints
- Provide expert advice whilst achieving maximum sales and delivering memorable customer experiences
- Be devoted to our customers by providing the highest possible standards of customer service both face to face and over the phone or email
- Develop a high level of product knowledge and share your opinions on current and future trends in the hospitality
- Work closely with your team and celebrate fabulousness wherever you see it
- Flexibility is a must; customer service can't wait during weekends and evenings!
Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and food and are looking for something uniquely different. You will ideally have a successful high end bar and restaurant background with proven experience supervising teams. Demonstrate excellent attention to detail and customer service skills. Demonstrate an excellent knowledge of the food and beverage industry, especially cocktails (mixologist is a plus). Impeccable command of the English language both written and spoken. Passion for beverage and keeping up to date with latest liquor. If this sounds like you, we want to hear from you!
If you are already thinking of what you will wear on your first day (no we don't have uniforms) and this role catches your eye, hit the "apply" button below to kick-start your journey with us.
Assistant Bar and Restaurant Manager employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Bar and Restaurant Manager
✨Tip Number 1
Familiarise yourself with the latest trends in luxury hospitality and fine dining. This will not only help you during interviews but also show your genuine passion for the industry, which is crucial for a role at Harvey Nichols.
✨Tip Number 2
Network with professionals in the hospitality sector, especially those who have experience in high-end establishments. Attend industry events or join relevant online groups to connect with others and gain insights that could set you apart.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and delivering exceptional customer service. Think of specific examples where you handled challenges effectively, as this will demonstrate your capability for the Assistant Manager role.
✨Tip Number 4
Showcase your knowledge of cocktails and beverages during the interview process. Being able to discuss current trends and your personal favourites can highlight your expertise and enthusiasm for the role.
We think you need these skills to ace Assistant Bar and Restaurant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in high-end bar and restaurant settings. Emphasise your customer service skills and any supervisory roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to provide exceptional customer service and manage a team effectively.
Showcase Your Knowledge: In your application, include details about your knowledge of food and beverage trends, especially cocktails. This will show your enthusiasm for the industry and your commitment to staying updated.
Highlight Your Flexibility: Since the role requires flexibility with working hours, make sure to mention your availability for weekends and evenings. This demonstrates your commitment to providing excellent service when it matters most.
How to prepare for a job interview at Harvey Nichols
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your dedication to providing exceptional customer service and how you stay updated with luxury trends.
✨Demonstrate Team Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, including any training or mentoring you've provided. This will show your potential employer that you're ready to take on this responsibility.
✨Know Your Cocktails
Since knowledge of cocktails is a plus for this role, brush up on your mixology skills and be prepared to discuss current trends in beverages. You might even want to suggest a few cocktail ideas that could fit the restaurant's style.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might face in this role. Be ready to discuss how you would handle these situations effectively, showcasing your problem-solving skills and commitment to customer satisfaction.
