At a Glance
- Tasks: Shape and evolve conversational AI capabilities for a leading UK bank.
- Company: Join one of the biggest banks in the UK, pioneering in conversational AI.
- Benefits: Competitive salary, innovative projects, and the chance to influence new initiatives.
- Other info: Opportunity to define best practices in an uncharted territory of banking.
- Why this job: Be at the forefront of innovation and make a lasting impact in a new role.
- Qualifications: 5+ years as a Conversational Designer with expertise in AI and customer experience.
The predicted salary is between 70000 - 90000 £ per year.
Fantastic opportunity to join 1 of the biggest banks in the UK as a Conversational Designer.
Essential: 5+ years working specifically as a Conversational Designer - shaping customer facing conversational models.
The focus of the role is shaping and evolving our conversational AI capabilities, with a strong emphasis on designing systems around real customer behaviour.
We're particularly interested in people who have hands-on experience with generative AI and who have built or shaped conversational experiences across both chat and voice channels.
Because these are probabilistic systems, we're looking for someone who understands how conversational models behave in the real world and can help guide their development, performance, and customer experience outcomes.
What's especially exciting is that this is a completely new role for the bank.
We're entering relatively uncharted territory, so there's a significant opportunity to influence the direction of the function, define best practices, and make a lasting impact.
The work itself sits at the forefront of innovation within the industry and is considered one of the bank's highest-priority strategic initiatives.
We're ideally looking for someone who has spent a number of years working in conversational AI, chat, or related customer interaction technologies and is excited by the opportunity to help shape something from the ground up.' What We're
Looking
For: Extensive experience in designing and refining customer experiences (chatbots, virtual assistants) for conversational agents in high demand services.
Provide expert leadership in delivering optimal customer experiences, with a strong understanding of how the AI model retrieves and generates responses.
Establish rigorous testing and feedback loops, using AI QA tools to scale analysis and optimise conversation flows.
Deep understanding of User Centred Design and the practical application of design principles into conversational systems.
Evaluate conversational experiences both internally and externally, providing recommendations that could enhance experience and improve efficiency.
Working knowledge of conversational AI Platforms such as Amazon Lex, Google CX Agent Studio/Dialogflow, IBM Watson.
Knowledge of Generative AI, LLMs and Agentic AI systems.
Strong understanding of user experience (UX), linguistics, conversational design principles.
Understanding of IVR systems and Voice User Interfaces.
Experience in Agile delivery environments.
Excellent communication and presentational skills.
A big plus if you also have: Experience of designing conversations for voice agents (desirable, not essential).
Degree in Linguistics, Human-Computer Interaction or related field is desirable.
Experience in financial services or other highly regulated sectors.
Send your CV for more info TPBN1_UKTJ
Conversational AI Designer in Woking employer: Harvey Nash
Join a leading organisation that values continuous improvement and offers a collaborative work culture, where you will be part of a dedicated team enhancing a complex Dynamics 365 CE and Power Platform environment. With opportunities for professional growth and exposure to enterprise-scale solutions, this role is perfect for those looking to expand their consulting capabilities while working closely with experienced professionals in Birmingham and remotely. Enjoy the flexibility of remote work combined with the chance to make meaningful contributions to a large user base.
StudySmarter Expert Advice🤫
We think this is how you could land Conversational AI Designer in Woking
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Harvey Nash. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Conversational AI Designer in Woking
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Harvey Nash.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Harvey Nash's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Harvey Nash
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Harvey Nash.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Harvey Nash will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Harvey Nash employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
