At a Glance
- Tasks: Lead and deliver IT projects while mentoring a dynamic team.
- Company: Growing Managed Service Provider focused on innovative IT solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact in transforming IT for SME clients across the UK.
- Qualifications: 2+ years MSP experience and strong project management skills.
The predicted salary is between 60000 - 75000 € per year.
Location: West Midlands (Hybrid 2/3 days onsite)
Salary: Competitive
Must have 2+ years MSP experience
Overview: We are working with a growing Managed Service Provider (MSP) delivering IT infrastructure, cloud, and security solutions to SME clients across the UK. Due to continued growth, they are looking to appoint a Head of Projects to lead and develop their project delivery function.
The Role: You will combine strategic leadership with hands‐on delivery, ensuring IT and transformation projects are delivered on time, on budget, and to a high standard within an MSP environment.
Key Responsibilities
- Lead end‐to‐end delivery of IT and transformation projects across multiple clients
- Establish and develop PMO capability, including governance, reporting, and processes
- Manage, mentor, and grow a team of project engineers and technical specialists
- Act as the senior escalation point for project delivery and client issues
- Oversee project financials including budgets, margins, and resource planning
- Collaborate with sales and pre‐sales teams to scope and shape projects
- Drive continuous improvement across delivery standards, tools, and methodologies
Experience Required
- Proven experience delivering IT projects within an MSP or IT services environment
- Strong background in infrastructure, cloud (M365/Azure), networking, or security
- Experience leading or managing a project delivery or engineering team
- Solid understanding of PMO practices (governance, reporting, resource management)
- Strong stakeholder management and client‐facing skills
- Commercial awareness with experience managing project budgets and profitability
Desirable
- PRINCE2, PMP, or equivalent
- ITIL knowledge or certification
- Experience with PSA/project tools (e.g. ConnectWise, Autotask, MS Project)
Personal Attributes
- Highly organised and structured
- Strong communicator with leadership presence
- Commercially driven and delivery-focused
- Proactive, hands‐on approach
- Passionate about team development and continuous improvement
Head of Projects in West Bromwich employer: Harvey Nash
As a leading Managed Service Provider in the West Midlands, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With a competitive salary and hybrid working model, our team enjoys the flexibility to balance professional and personal commitments while engaging in meaningful projects that drive innovation in IT infrastructure, cloud, and security solutions. Join us to lead a talented team, enhance your leadership skills, and contribute to our mission of delivering exceptional service to SME clients across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Projects in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the MSP world and let them know you're on the hunt for a Head of Projects role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your hands-on delivery experience and how you've led successful IT projects. Use specific examples that demonstrate your skills in managing budgets and leading teams.
✨Tip Number 3
Prepare for interviews by brushing up on PMO practices and project management methodologies. Be ready to discuss how you've implemented governance and reporting processes in past roles. This will show you're not just a leader but also someone who understands the nitty-gritty of project delivery.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Head of Projects in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Projects role. Highlight your MSP experience and any relevant project delivery successes. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership in project delivery and how you've driven improvements in past positions.
Showcase Your Skills:Don’t forget to highlight your technical skills, especially in areas like cloud, infrastructure, and PMO practices. We love seeing candidates who can demonstrate their knowledge of tools like ConnectWise or MS Project!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harvey Nash
✨Know Your MSP Inside Out
Before the interview, dive deep into the Managed Service Provider's background. Understand their services, client base, and recent projects. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Project Management Skills
Prepare specific examples of IT projects you've led, especially in an MSP environment. Highlight your experience with budgets, timelines, and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Leadership and Team Development
Since the role involves managing a team, be ready to discuss your leadership style. Share instances where you've mentored team members or improved team performance. This will illustrate your capability to grow and develop others.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's project delivery processes, PMO practices, and future goals. This not only shows your interest but also helps you gauge if the company aligns with your career aspirations.
