At a Glance
- Tasks: Lead IT service operations and ensure smooth transitions to new service providers.
- Company: Harvey Nash, a dynamic company focused on IT service excellence.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Make a real impact in IT operations while developing your leadership skills.
- Qualifications: Experience in IT operations and strong communication skills required.
Harvey Nash is now inviting candidates to apply for the role of Service Operations Lead. Inside of IR35 £550 - £650 Havant, hybrid working Initial 6 months.
Provide operational oversight and assurance across day-to-day (BAU) IT services, with a primary focus on maintaining stability during our client's transition to a new outsourced service provider.
Key Responsibilities:- BAU Operations Support (Incident / Problem / Change)
- MSP Transition & Early Life Support
- Monitoring & Reporting
- Major Incident Management & Communications
- Stakeholder Management
- Proven experience supporting IT operations in an outsourced / managed service environment, working closely with a Service Operations Manager and supplier teams.
- Strong hands-on experience of ITSM/ITIL practices, especially Incident, Major Incident, Problem and Change Management in a live BAU environment.
- Experience working with Service Desk operations (triage, routing, escalation, communications) and understanding how Service Desk performance impacts end-to-end service outcomes.
- Strong operational experience in Incident, Major Incident, Problem and Change Management, including leadership of major incidents, facilitation of PIRs, root cause analysis, and implementation of preventive actions.
- Working knowledge of ITSM tooling (e.g., ServiceNow) and operational reporting (ticket hygiene, backlogs, trends, MI packs).
- Excellent stakeholder management and communication skills, including experience engaging senior leaders, operations teams, and supplier management.
- Strong analytical skills with the ability to use management information to prioritise, drive decisions, and measure improvement.
- Comfortable working in high-pressure operational situations, supporting incident commanders and escalating appropriately through the Service Operations Manager.
Please submit your CV for consideration.
Service Management Operations Lead in Southampton employer: Harvey Nash
Harvey Nash is an exceptional employer, offering a dynamic work environment in Havant that promotes hybrid working and flexibility. With a strong focus on employee growth and development, we provide opportunities for our team members to enhance their skills in IT operations while ensuring a supportive culture that values collaboration and innovation. Join us to be part of a forward-thinking organisation that prioritises stability and excellence in service management during exciting transitions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Operations Lead in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Let them know you're on the lookout for opportunities, and don't hesitate to ask for introductions to hiring managers or teams. You never know who might have the inside scoop on a role that’s perfect for you!
✨Tip Number 2
Prepare for those interviews by brushing up on your ITSM/ITIL knowledge. Be ready to discuss your hands-on experience with Incident and Major Incident Management. Use real-life examples to showcase how you've tackled challenges in past roles – this will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. When you find a role that excites you, apply through our website! It shows you're serious about the opportunity and gives you a better chance of being noticed.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role. It’s a small touch that can make a big difference!
We think you need these skills to ace Service Management Operations Lead in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT operations, especially in managed service environments, and showcase your hands-on knowledge of ITSM/ITIL practices. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved processes or handled major incidents. This helps us understand the impact you've made in previous roles and how you can bring that to our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application a breeze!
How to prepare for a job interview at Harvey Nash
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices, especially around Incident, Major Incident, Problem, and Change Management. Be ready to discuss how you've applied these in real-world scenarios, as this will show your hands-on experience and understanding of the processes.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your stakeholder management and communication skills. Think about times when you've engaged with senior leaders or supplier teams, and be ready to explain how you navigated those interactions to achieve positive outcomes.
✨Demonstrate Analytical Thinking
Be prepared to talk about how you've used management information to drive decisions and measure improvements. Bring specific examples of how you've analysed data to prioritise tasks or resolve issues in a high-pressure environment.
✨Familiarise Yourself with ServiceNow
If you have experience with ITSM tools like ServiceNow, make sure to mention it! Discuss how you've used such tools for operational reporting and managing ticket hygiene, as this will demonstrate your technical proficiency and readiness for the role.
