At a Glance
- Tasks: Lead customer onboarding and implementation, ensuring a smooth platform launch.
- Company: Join a fast-growing B2B software company in Camden with a dynamic culture.
- Benefits: Earn £45,000–£65,000, enjoy hybrid working, and receive share options.
- Other info: Experience exciting company trips if revenue targets are met!
- Why this job: Make a real impact by shaping customer success in a scaling business.
- Qualifications: 3+ years in a customer-facing role with strong communication skills.
The predicted salary is between 45000 - 65000 € per year.
Location: Camden, London (Hybrid – 3 days per week in‑office)
Salary: £45,000–£65,000 (DOE)
Type: Full‑time
Harvey Nash is working with a growing B2B software company to find a Product Implementation Associate to join their team in London. You will be bridging the gap between sales and engineering. Our client builds a modern platform that helps global organisations manage complex product, supplier, and regulatory data. Operating in highly regulated, fast‑moving environments, they are scaling quickly and investing heavily in their customer implementation and success function.
The Role
As a Product Implementation Associate, you’ll work closely with customers, Sales, Product, and Engineering to take clients from signed contract through to a successful platform launch—and beyond. You’ll own onboarding and implementation, act as a trusted customer partner, and help shape scalable processes as the company grows.
Key Responsibilities
- Support pre‑sales discovery and solution design alongside Sales
- Lead customer onboarding and implementation from contract to go‑live
- Configure the platform to meet customer needs and guide data migration
- Deliver training and support early adoption
- Act as primary point of contact for assigned customers
- Identify opportunities for retention, upsell, and expansion
- Feed customer insights back into Product and Engineering
What We’re Looking For
- Experience in Implementation, Customer Success, Solutions, or similar roles
- ~3+ years in a customer‑facing role within a software environment
- Strong communication, organisation, and problem‑solving skills
- Comfortable working in a fast‑paced, scaling business
- Desirable: Experience with configurable or workflow‑based software
- Exposure to regulated industries
Why Join?
- £45,000–£65,000 salary, depending on experience
- Hybrid working: 3 days per week in the Camden office
- High ownership and visible impact
- Opportunity to shape customer implementation as the company scales
- All employees receive share options after passing probation, so you share in the company’s success
- If revenue targets are hit every 6 months, the whole company goes on a trip (previously Lisbon and Bansko)
- Office-based in Camden on Monday, Tuesday and Thursday, with remote working on Wednesday and Friday.
- Core hours are 9am–6pm, with flexibility on start and finish times where needed.
- 25 days holiday plus UK bank holidays.
Product Implementation Associate in Slough employer: Harvey Nash
Join a dynamic B2B software company in Camden, London, where you will play a pivotal role as a Product Implementation Associate. With a strong focus on employee growth and a collaborative work culture, you'll enjoy hybrid working arrangements, competitive salaries, and the opportunity to shape customer success while sharing in the company's achievements through share options and team trips. This is an excellent opportunity for those looking to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Implementation Associate in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Product Implementation Associate role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to implementation and customer success. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and how it relates to the job.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve successfully navigated challenges in previous roles. We want to see how you can bridge the gap between sales and engineering, so be ready to share your insights!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that Product Implementation Associate position!
We think you need these skills to ace Product Implementation Associate in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Product Implementation Associate. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bridge the gap between sales and engineering!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with configurable software or regulated industries if you have it!
Showcase Your Communication Skills:As a Product Implementation Associate, strong communication is key. In your application, demonstrate your ability to convey complex ideas simply and effectively. We love candidates who can connect with customers and teams alike!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Harvey Nash
✨Know the Product Inside Out
Before your interview, make sure you understand the company's platform and how it helps clients manage their data. Familiarise yourself with the features and benefits, as well as any recent updates or case studies. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Success Skills
Prepare examples from your past experience that highlight your ability to support customers through onboarding and implementation. Think about specific challenges you faced and how you resolved them. This will demonstrate your problem-solving skills and your capability to act as a trusted partner.
✨Communicate Clearly and Effectively
As a Product Implementation Associate, strong communication is key. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, ensuring you convey your ideas in a way that's easy to understand.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the company’s growth plans, the team dynamics, or how they measure success in customer implementation. Asking questions shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
