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For Companies At a Glance
- Tasks: Lead end-to-end ServiceNow projects, from client workshops to successful delivery.
- Company: Join a globally recognised consultancy with a focus on innovation and excellence.
- Benefits: Competitive salary, career progression, and access to complex projects.
- Why this job: Shape and deliver impactful solutions while working with cutting-edge technology.
- Qualifications: Strong experience in ServiceNow architecture and development, with excellent communication skills.
- Other info: Ideal for those wanting to blend hands-on work with strategic leadership.
The predicted salary is between 70000 - 90000 £ per year.
Are you a hands-on ServiceNow expert who thrives at the intersection of strategy, architecture, and delivery? We’re partnering with a leading global Consultancy to find a ServiceNow Architect who can own engagements from initial client conversations through to successful implementation and beyond. This is not a pure design role. We’re looking for someone who can shape, build, and deliver - someone equally comfortable running client workshops, defining architecture, and rolling up their sleeves to develop on the platform.
The Opportunity
As a ServiceNow Architect, you will play a pivotal role in delivering transformational ServiceNow programmes for enterprise clients. You’ll lead from the front, translating business challenges into scalable solutions, guiding delivery teams, and ensuring high-quality outcomes across the full lifecycle. You’ll be trusted as both a technical authority and client advisor, helping organisations maximise the value of their ServiceNow investment.
What You’ll Be Doing
- Lead end-to-end ServiceNow engagements from discovery through to delivery and optimisation
- Facilitate client workshops, requirements gathering, and solution shaping
- Define solution architecture aligned to best practices and business outcomes
- Take a hands-on role in development and configuration where required
- Provide technical leadership and oversight across delivery teams
- Drive governance, quality assurance, and successful project execution
- Advise clients on ServiceNow roadmaps and platform strategy
- Collaborate with stakeholders across business and technical teams
- Support user adoption, testing, and change management initiatives
What We’re Looking For
- Strong, demonstrable experience across the ServiceNow platform in both architecture and development
- Proven ability to lead full lifecycle implementations independently
- Deep understanding of ServiceNow best practices, design patterns, and platform capabilities
- Experience delivering solutions across multiple modules, ideally including:
- GRC (Governance, Risk & Compliance)
- CSM (Customer Service Management)
Certifications
- ServiceNow CIS certifications - essential - multiple preferred
- CTA (Certified Technical Architect) - highly desirable but not required
Why Join?
- Work with a globally recognised consultancy on high-impact transformation programmes
- Opportunity to take true ownership of architecture and delivery
- Access to complex, enterprise-scale projects across industries
- A culture that values technical excellence, autonomy, and innovation
- Clear progression toward CTA-level capability and leadership roles
Who This Role Suits
This role is ideal for someone who has moved beyond pure development and wants to own the bigger picture, but still enjoys being hands-on when needed. You’re someone who doesn’t just design solutions, you deliver them end-to-end. If you’re ready to take the lead on meaningful ServiceNow transformations and work at the forefront of enterprise technology delivery, we’d love to hear from you.
ServiceNow Architect employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local events. You never know who might have the inside scoop on a ServiceNow Architect role that’s not even advertised yet!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and achievements in ServiceNow. This can be a game-changer during interviews, as it gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions and scenarios related to ServiceNow architecture and delivery. The more comfortable you are discussing your experience, the more confident you'll come across.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, applying directly can sometimes give you a leg up in the hiring process. Let’s get you that ServiceNow Architect role!
We think you need these skills to ace ServiceNow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the ServiceNow Architect role. Highlight your hands-on experience, leadership in end-to-end delivery, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for ServiceNow and how your background makes you the perfect fit for this role. Don’t forget to mention specific projects where you’ve led successful implementations.
Showcase Your Communication Skills: Since this role involves engaging with clients and stakeholders, make sure your application demonstrates your strong communication skills. Use clear, concise language and provide examples of how you've effectively communicated complex ideas in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harvey Nash
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow platform, especially the modules mentioned in the job description like GRC and CSM. Brush up on best practices and design patterns, as you’ll need to demonstrate your expertise during the interview.
✨Prepare for Client Scenarios
Since this role involves client interaction, think of examples where you've successfully led workshops or gathered requirements. Be ready to discuss how you translated complex business needs into effective solutions, showcasing your consulting skills.
✨Showcase Your Hands-On Experience
This isn’t just a design role, so be prepared to talk about your hands-on development experience. Share specific instances where you’ve rolled up your sleeves to deliver solutions, and highlight any technical leadership roles you’ve taken on.
✨Engage with Stakeholders
Strong communication is key! Practice articulating your thoughts clearly and confidently, especially when discussing how you’ve engaged with senior stakeholders in the past. This will show that you can effectively advise clients and lead delivery teams.