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For Companies At a Glance
- Tasks: Lead service design projects, collaborating with teams to create user-focused solutions.
- Company: Join a dynamic social network company committed to innovative design and user experience.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by advocating for users and enhancing digital accessibility.
- Qualifications: Experience in senior service design roles and a passion for user-centred design methods.
- Other info: This role requires a Basic Disclosure Scotland and is inside IR35 regulations.
The predicted salary is between 42000 - 84000 £ per year.
Harvey Nash’s client is recruiting a Senior Service Designer on a 3 month contract.
Main Responsibilities
- Support the development and execution of services, strategies, and policies to meet business requirements and user needs.
- Promote inclusive, collaborative, user-centered design practices and integrate them into service design and delivery.
- Recommend appropriate service design tools and methods.
- Collaborate with user researchers to understand and address user needs across various channels.
- Work with Interaction Design, Content Design, and Digital Accessibility teams to develop comprehensive patterns and service features.
- Advocate for users who require assisted digital and accessibility technologies to access services.
- Facilitate co-design sessions with design teams, service users, and other stakeholders.
- Prototype and test proposed design solutions using a variety of tools, including non-digital methods.
- Identify and understand constraints, communicate them effectively, and work within them, challenging their validity when necessary while ensuring standards are met.
- Make design decisions and clearly explain the reasoning behind them.
Key Skills
- Experience in a senior service designer role, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activities, and delivering service outcomes based on user, staff and organisational needs.
- Ability to choose and apply appropriate user-centred design methods (from data gathering, idea & concept generation, co-creation and prototyping) for different design life cycle phases and situations.
- Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
- Knowledge of other user centred design practices and experience of collaborating with them for service delivery.
- Promote the value of iterative design based on user feedback.
- Enable the design process through the visual communication of ideas.
This role falls inside of IR35 and is hybrid working with the expectation to be in the Glasgow or Edinburgh office 2 days a week. Please note that for this role you must have or be happy to get a Basic Disclosure Scotland.
Senior Service Designer employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Familiarise yourself with the latest service design tools and methodologies. Being able to discuss specific tools you've used in past projects will demonstrate your expertise and readiness for the role.
✨Tip Number 2
Prepare examples of how you've successfully collaborated with cross-functional teams. Highlighting your experience in co-design sessions and user research will show that you can effectively advocate for user needs.
✨Tip Number 3
Stay updated on trends in user-centred design and accessibility. Being knowledgeable about current best practices will help you articulate your design philosophy and approach during discussions.
✨Tip Number 4
Practice explaining your design decisions clearly and concisely. Being able to communicate your reasoning will be crucial in demonstrating your leadership skills and ability to negotiate design briefs.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design, particularly any leadership roles or projects that demonstrate your ability to deliver user-centred design solutions. Use specific examples that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service design and how your skills match the key requirements of the role. Mention your experience with collaborative design practices and your ability to advocate for users with accessibility needs.
Showcase Your Design Process: If possible, include a portfolio or examples of your previous work that illustrate your design process. Highlight how you have used user feedback to iterate on designs and the tools you employed during prototyping and testing.
Prepare for Potential Questions: Think about how you would explain your design decisions and the reasoning behind them. Be ready to discuss your experience with co-design sessions and how you have facilitated collaboration among diverse stakeholders.
How to prepare for a job interview at Harvey Nash
✨Showcase Your Design Process
Be prepared to discuss your design process in detail. Highlight how you approach user-centred design, from research to prototyping. Use specific examples from your past work to illustrate your methods and the impact they had on service delivery.
✨Emphasise Collaboration Skills
Since this role involves working with various teams, emphasise your ability to collaborate effectively. Share experiences where you facilitated co-design sessions or worked closely with user researchers and other stakeholders to achieve successful outcomes.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've identified and addressed constraints in previous projects. Be ready to explain your reasoning behind design decisions and how you challenged existing standards when necessary, while still ensuring quality and compliance.
✨Highlight Your Knowledge of Tools
Familiarise yourself with the service design tools and methods relevant to the role. Be ready to recommend appropriate tools based on different phases of the design life cycle and share how you've applied them in past projects to enhance user experience.
