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For Companies At a Glance
- Tasks: Design and deliver user-centred services while collaborating with diverse teams.
- Company: Dynamic organisation focused on inclusive and innovative service design.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference by advocating for users and enhancing service experiences.
- Qualifications: Proven experience in service design and strong communication skills.
- Other info: Join a collaborative environment with exciting projects in Glasgow or Edinburgh.
The predicted salary is between 36000 - 60000 £ per year.
Harvey Nash’s client is recruiting a Senior Service Designer on a 3 month contract.
Main Responsibilities
- Support the development and execution of services, strategies, and policies to meet business requirements and user needs.
- Promote inclusive, collaborative, user-centered design practices and integrate them into service design and delivery.
- Recommend appropriate service design tools and methods.
- Collaborate with user researchers to understand and address user needs across various channels.
- Work with Interaction Design, Content Design, and Digital Accessibility teams to develop comprehensive patterns and service features.
- Advocate for users who require assisted digital and accessibility technologies to access services.
- Facilitate co-design sessions with design teams, service users, and other stakeholders.
- Prototype and test proposed design solutions using a variety of tools, including non-digital methods.
- Identify and understand constraints, communicate them effectively, and work within them, challenging their validity when necessary while ensuring standards are met.
- Make design decisions and clearly explain the reasoning behind them.
Key Skills
- Experience in a senior service designer role, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activities, and delivering service outcomes based on user, staff and organisational needs.
- Ability to choose and apply appropriate user-centred design methods (from data gathering, idea & concept generation, co-creation and prototyping) for different design life cycle phases and situations.
- Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
- Knowledge of other user centred design practices and experience of collaborating with them for service delivery.
- Promote the value of iterative design based on user feedback.
- Enable the design process through the visual communication of ideas.
This role falls inside of IR35 and is hybrid working with the expectation to be in the Glasgow or Edinburgh office 2 days a week. Please note that for this role you must have or be happy to get a Basic Disclosure Scotland.
Senior Service Designer employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure to include case studies that demonstrate your user-centred approach and how you've tackled real-world problems.
✨Tip Number 3
Prepare for interviews by practising your storytelling. Be ready to discuss your design decisions and the impact of your work. Use examples that showcase your collaborative spirit and ability to advocate for users.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects and achievements!
Showcase User-Centred Design: Since this role is all about user needs, emphasise your experience with user-centred design methods. Share examples of how you've collaborated with users and stakeholders to create inclusive and effective services.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your ideas are easy to understand and that you communicate your design decisions effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harvey Nash
✨Know Your Design Tools
Familiarise yourself with the service design tools and methods mentioned in the job description. Be ready to discuss how you've used these tools in past projects, and think of examples where you’ve successfully integrated user-centred design practices.
✨Showcase Collaboration Skills
Prepare to talk about your experience working with cross-functional teams, especially with user researchers and other design disciplines. Highlight specific instances where your collaborative efforts led to successful service outcomes, as this role heavily emphasises teamwork.
✨Emphasise User Advocacy
Be prepared to discuss how you advocate for users, particularly those needing assisted digital and accessibility technologies. Share examples of how you’ve incorporated user feedback into your designs and how that has improved service delivery.
✨Communicate Clearly
Practice explaining your design decisions clearly and concisely. Think about how you can stimulate conversation around your design approaches during the interview. This will demonstrate your ability to communicate effectively, which is crucial for this role.
