Salesforce Administrator/ Salesforce AI agent

Job Type:
Permanent

Location:
London (3 days onsite per week)

Start Date:
Mid-February 2026

Client: Media company

Overview

Our client is hiring a
Senior Salesforce Administrator
to lead the stability, optimisation, and ongoing development of its Salesforce platform. The role supports a complex
Service Cloud and Zuora subscription environment
and plays a key part in client\’s
AI-driven transformation
, including
Agentforce for Service and Einstein for Service
.

You will own advanced BAU work, act as a Salesforce SME, and collaborate with developers, QA, and business stakeholders to deliver scalable, resilient solutions while helping shape client\’s AI roadmap.

Key Responsibilities

• Own advanced Salesforce administration and complex BAU support.
• Design, build, and optimise
  Flows, automations, and error handling
  .
• Troubleshoot complex issues across
  integrations, APIs, and Zuora/MPP subscription logic
  .
• Manage releases with developers, including deployments and sandbox alignment.
• Lead configuration and expansion of
  Agentforce for Service
  (agents, actions, reasoning, testing).
• Support
  Einstein for Service
  features (Email Drafts, Article Recommendations, Case Wrap-Up, Case Classification, Copilot Actions).
• Work with business stakeholders to translate requirements into scalable Salesforce solutions.
• Maintain platform health, data quality, governance, and documentation (Jira/Confluence).
• Support training and adoption of AI and automation features.

Skills & Experience

Essential

• Strong Service Cloud experience in complex environments.
• Expert-level
  Flow
  design and troubleshooting.
• Experience with deployments, devops/change sets, and sandbox management.
• Strong understanding of Salesforce data models, APIs, Omni-Channel, and case routing.
• Experience in a senior admin or advanced second-line Salesforce role.
• Strong stakeholder communication and Agile delivery experience.

Desirable

• Experience with
  Agentforce OR Einstein for Service
  .
• Knowledge of
  Zuora or subscription platforms
  .
• Exposure to
  Data Cloud
  or
  Next Best Action
  .
• Agentforce Specialist or relevant Trailhead certifications.