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- Tasks: Manage complex support cases and collaborate with engineering to enhance products.
- Company: Global technology firm with a highly technical support team.
- Benefits: Gain hands-on experience in a dynamic environment with growth potential.
- Why this job: Be the go-to person for clients and make a real difference in product support.
- Qualifications: Experience in software support and strong problem-solving skills required.
- Other info: Ideal for proactive individuals who thrive in high-stakes situations.
The predicted salary is between 30000 - 42000 £ per year.
A global technology firm is seeking a Product Support Specialist to join a highly technical support team. This hands-on role requires experience in software support, strong problem-solving skills, and direct client interaction.
Key responsibilities include:
- Managing complex support cases
- Collaborating with engineering
- Contributing to product improvements
The ideal candidate should be proactive and comfortable in high-stakes environments. This position does not offer sponsorship.
SaaS Product Support Specialist – Client-Facing & Escalations employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Product Support Specialist – Client-Facing & Escalations
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves managing complex support cases, think of examples from your past experiences where you successfully resolved issues. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace SaaS Product Support Specialist – Client-Facing & Escalations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software support and problem-solving skills. We want to see how you've tackled complex cases before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Product Support Specialist role. Share your passion for client interaction and how you thrive in high-stakes environments.
Showcase Your Technical Skills: Since this is a highly technical role, be sure to mention any relevant tools or technologies you’ve worked with. We love seeing candidates who can bridge the gap between clients and engineering!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harvey Nash
✨Know Your Stuff
Make sure you brush up on your software support knowledge. Familiarise yourself with common issues and solutions related to the product you'll be supporting. This will not only help you answer technical questions but also show that you're proactive and ready to tackle challenges.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully resolved complex support cases in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and act decisively in high-stakes environments.
✨Engage with the Team
Since collaboration with engineering is key, be ready to discuss how you've worked with cross-functional teams before. Highlight your communication skills and how you’ve contributed to product improvements through client feedback or technical insights.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products and support processes. This shows your genuine interest in the role and helps you understand how you can contribute to the team. It’s also a great way to assess if the company culture aligns with your values.
