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For Companies At a Glance
- Tasks: Lead a global team to deliver top-notch software solutions and customer success.
- Company: Join a leading SaaS provider with a focus on innovation and growth.
- Benefits: Negotiable salary, hybrid work model, and comprehensive benefits package.
- Why this job: Shape the future of professional services and make a real impact globally.
- Qualifications: Extensive experience in SaaS leadership and proven success in complex implementations.
- Other info: Opportunity for significant influence and career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Reading (Hybrid: 2 days per week on site)
Salary: negotiable dependant on experience + benefits
Harvey Nash is extremely proud to be working on an exclusive basis with a leading Software Solutions provider and are currently looking to recruit an experienced Head of Professional Services on a permanent basis to lead a global, customer-facing delivery organisation within a high-growth SaaS business. This is a critical leadership role, accountable for ensuring customers realise maximum value from complex software implementations through world-class delivery, consulting, and training services.
Reporting directly to the CEO, you will own the end-to-end Professional Services function and play a key role in shaping customer outcomes, operational excellence, and long-term scalability.
The Role
As Head of Professional Services, you will lead a multi-region team of project managers, consultants, and delivery professionals across Europe, North America, APAC, and offshore operations. You will set the strategic direction for service delivery while remaining close to execution on high-value and complex customer engagements.
Key responsibilities include:
- Leading and developing a global Professional Services organisation, ensuring high performance, engagement, and capability growth
- Owning the successful delivery of SaaS implementations, consulting, training, and bespoke services
- Establishing and embedding best-practice delivery frameworks, methodologies, and governance
- Driving operational efficiency, scalability, and continuous improvement across the services function
- Acting as a senior escalation point and trusted advisor for strategic customers
- Partnering closely with Sales, Customer Success, Product, and Finance to align services with commercial and customer objectives
- Managing budgets, utilisation, resourcing, and services profitability
- Defining and tracking KPIs and performance metrics to ensure predictable, high-quality delivery
About You
As Head of Professional Services; you will be a credible services leader with deep experience in SaaS or enterprise software environments. You will combine strategic thinking with hands-on leadership and will be comfortable operating at executive level while still engaging in delivery when needed.
Key Requirements:
- Extensive proven experience in senior Professional Services, Consulting, or Delivery leadership roles
- Proven experience leading large, multi-region teams in a SaaS or technology-led organisation
- Strong background in complex software implementations and customer success
- Expertise in building and optimising scalable delivery models and operating frameworks
- Commercial acumen, including services P&L, pricing, and utilisation management
- Exceptional stakeholder management skills, with the ability to influence at board and C-suite level
- A customer-first mindset and a track record of acting as a trusted strategic partner
Why Join
This is a rare opportunity to take ownership of a global Professional Services function at a pivotal stage of growth, with real influence over strategy, customer outcomes, and organisational maturity. You’ll work alongside a strong executive team and have the mandate to shape how services are delivered at scale.
If you’re a senior Professional Services leader ready to make a global impact, we’d love to hear from you.
Please apply directly online; and if your application is successful, one of the team will be in touch to discuss next steps.
Head of Professional Services in Reading employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the SaaS space. We want you to walk in feeling confident and ready to discuss how your experience aligns with their goals.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've led teams and delivered successful projects in the past. We’re looking for those standout moments that demonstrate your ability to drive results and inspire others.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. We believe that showing appreciation can set you apart from other candidates and reinforce your interest in the role.
We think you need these skills to ace Head of Professional Services in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Professional Services. Highlight your experience in SaaS and leadership roles, and don’t forget to showcase your success in managing multi-region teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven operational efficiency and customer success in previous positions.
Showcase Your Strategic Thinking: In your application, demonstrate your ability to think strategically. We want to see how you’ve shaped service delivery frameworks and influenced customer outcomes in your past roles.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensure it gets into the right hands. We can’t wait to hear from you!
How to prepare for a job interview at Harvey Nash
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS landscape and the specific software solutions the company offers. Be prepared to discuss how your experience aligns with their products and how you can drive customer success through effective implementation and delivery.
✨Showcase Leadership Experience
As a Head of Professional Services, your leadership skills are crucial. Prepare examples of how you've successfully led multi-region teams and managed complex projects. Highlight your ability to inspire and develop talent while ensuring high performance across the board.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to setting strategic direction for service delivery. Think about how you would establish best practices and drive operational efficiency. This is your chance to show how you can contribute to the company's growth and scalability.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder management, especially at the executive level. Share examples of how you've influenced decisions and built strong relationships with key partners. This will demonstrate your ability to act as a trusted advisor and align services with commercial objectives.
