At a Glance
- Tasks: Support the implementation of the Common Service Data Model and enhance service data quality.
- Company: Harvey Nash, a leader in tech recruitment with a focus on innovation.
- Benefits: Competitive daily rate, flexible working arrangements, and opportunities for professional growth.
- Other info: Dynamic role with potential for contract extension and career advancement.
- Why this job: Join a transformative project that directly impacts service management and operational success.
- Qualifications: Experience in CMDB, service data management, and strong analytical skills required.
Harvey Nash are now inviting candidates to apply for the role of CSDM Service Analyst. Initial 6 months contract Inside of IR35, £417 - £525 a day.
Service Management Transformation
Support the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB.
Key Responsibilities
- Service Data Quality & Remediation
- Data Health Reporting & Insights
- Stakeholder Engagement & Data Stewardship
Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices. Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting. Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source. Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams. Hands‑on experience with ITSM tooling (e.g., ServiceNow CMDB and Service Portfolio) including reporting/dashboards, data imports, and lifecycle workflows. Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers. Experience producing data health MI (KPIs, quality scores, exception reporting) and turning insight into prioritised improvement actions. Methodical, detail-focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence.
CSDM Service Analyst in Reading employer: Harvey Nash
At Harvey Nash, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our work culture fosters continuous learning and professional growth, providing employees with the opportunity to engage in meaningful projects that directly impact service management transformation. Located in a vibrant area, we offer competitive daily rates and a supportive environment where your contributions are recognised and rewarded.
