At a Glance
- Tasks: Lead high-profile IT service transitions and ensure smooth operations across multiple suppliers.
- Company: Dynamic organisation focused on transformation and innovation in IT services.
- Benefits: Competitive day rate and the opportunity to work on impactful projects.
- Other info: Join a collaborative team with opportunities for professional growth.
- Why this job: Be at the forefront of IT transformation and make a real difference in service delivery.
- Qualifications: Experience in IT service transitions and strong stakeholder management skills.
We're looking for an experienced Contract Project Manager to lead a high-profile IT Service Transition as part of a wider transformation programme. This role sits at the heart of a move to a multi-supplier operating model, ensuring services are transitioned smoothly, safely, and with minimal disruption to the business.
This is a delivery-focused role where you'll take ownership of transition planning, supplier coordination, and readiness into BAU.
What you'll be doing:
- Own and deliver the end-to-end service transition plan across multiple suppliers
- Manage transition waves, dependencies, milestones, risks and issues
- Coordinate incumbent and incoming suppliers within a structured SIAM environment
- Drive clear governance, reporting, and stakeholder engagement at all levels
- Ensure services meet acceptance criteria across people, process, technology and data
- Oversee knowledge transfer and asset handover between suppliers
- Align processes and tooling, including ITSM platforms such as ServiceNow
- Ensure a controlled, low-risk handover into BAU operations
What we're looking for:
- Proven track record delivering complex IT service transitions in multi-supplier environments
- Strong understanding of ITIL service management and transition principles
- Experience across outsourcing, insourcing, or supplier restructuring programmes
- Ability to manage multiple workstreams or transition waves simultaneously
- Strong stakeholder management across technical, commercial, and business teams
- Experience working within SIAM or service integration models
- Familiarity with governance frameworks, RAID management, and structured reporting
- Experience with enterprise ITSM tools, ideally ServiceNow
- Background in regulated or complex environments is advantageous
- Relevant PM qualifications such as PRINCE2, APM, or PMP
Project Manager - Service Transition employer: Harvey Nash
As a leading employer in the North East/Yorkshire region, we pride ourselves on fostering a dynamic work culture that prioritises collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead high-impact projects like IT Service Transition, ensuring that every team member can thrive in their career while contributing to meaningful transformations within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager - Service Transition
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it's not just what you know, but who you know that can help you land that Project Manager gig.
✨Tip Number 2
Prepare for interviews by practising common questions related to service transitions and stakeholder management. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you successfully managed IT service transitions. This will give potential employers a clear picture of your capabilities and how you can add value to their team.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Project Manager - Service Transition
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Project Manager role. Highlight your experience with IT service transitions and multi-supplier environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing complex transitions and engaging stakeholders.
Showcase Relevant Qualifications:Don’t forget to mention any relevant qualifications like PRINCE2 or PMP. We love seeing that you’ve got the formal training to back up your hands-on experience in service management and transition principles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harvey Nash
✨Know Your Transition Principles
Make sure you brush up on ITIL service management and transition principles. Be ready to discuss how you've applied these in past projects, especially in multi-supplier environments. This shows you understand the core of what the role entails.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing stakeholders across technical, commercial, and business teams. Use specific scenarios where you successfully navigated complex relationships to drive project success.
✨Demonstrate Your Delivery Focus
Be ready to talk about your approach to managing multiple workstreams or transition waves. Share how you prioritise tasks, manage risks, and ensure smooth transitions with minimal disruption. This will show your potential employer that you're results-driven.
✨Familiarise Yourself with Tools and Frameworks
If you have experience with enterprise ITSM tools like ServiceNow, make sure to mention it. Also, be prepared to discuss governance frameworks and RAID management. This knowledge will set you apart as someone who can hit the ground running.
