At a Glance
- Tasks: Lead high-profile IT service transitions and ensure smooth service delivery.
- Company: Dynamic organisation focused on transformation and multi-supplier operations.
- Benefits: Competitive day rate and the chance to work on impactful projects.
- Other info: Opportunity to work in a structured, low-risk environment with career growth potential.
- Why this job: Be at the forefront of IT transformation and make a real difference.
- Qualifications: Experience in IT service transitions and strong stakeholder management skills.
Contract Project Manager - IT Service Transition
Location: North East/Yorkshire
Day Rate: Competitive
We're looking for an experienced Contract Project Manager to lead a high-profile IT Service Transition as part of a wider transformation programme. This role sits at the heart of a move to a multi-supplier operating model, ensuring services are transitioned smoothly, safely, and with minimal disruption to the business. This is a delivery-focused role where you'll take ownership of transition planning, supplier coordination, and readiness into BAU.
What you'll be doing:
- Own and deliver the end-to-end service transition plan across multiple suppliers
- Manage transition waves, dependencies, milestones, risks and issues
- Coordinate incumbent and incoming suppliers within a structured SIAM environment
- Drive clear governance, reporting, and stakeholder engagement at all levels
- Ensure services meet acceptance criteria across people, process, technology and data
- Oversee knowledge transfer and asset handover between suppliers
- Align processes and tooling, including ITSM platforms such as ServiceNow
- Ensure a controlled, low-risk handover into BAU operations
What we're looking for:
- Proven track record delivering complex IT service transitions in multi-supplier environments
- Strong understanding of ITIL service management and transition principles
- Experience across outsourcing, insourcing, or supplier restructuring programmes
- Ability to manage multiple workstreams or transition waves simultaneously
- Strong stakeholder management across technical, commercial, and business teams
- Experience working within SIAM or service integration models
- Familiarity with governance frameworks, RAID management, and structured reporting
- Experience with enterprise ITSM tools, ideally ServiceNow
- Background in regulated or complex environments is advantageous
- Relevant PM qualifications such as PRINCE2, APM, or PMP
Project Manager - Service Transition in North East employer: Harvey Nash
Join a forward-thinking organisation that prioritises employee development and fosters a collaborative work culture in the North East/Yorkshire region. As a Project Manager for Service Transition, you'll benefit from competitive day rates, opportunities for professional growth, and the chance to lead impactful IT transformations within a supportive team environment. Our commitment to innovation and excellence ensures that you will play a vital role in shaping the future of our services while enjoying a dynamic and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager - Service Transition in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in IT service transitions. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ITIL principles and service management. We recommend creating a list of potential questions related to multi-supplier environments and practice your responses. Confidence is key!
✨Tip Number 3
Showcase your project management skills by sharing specific examples from your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you’ve successfully managed transitions before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Project Manager - Service Transition in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Project Manager role. Highlight your experience with IT service transitions and multi-supplier environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing complex transitions and engaging stakeholders.
Showcase Relevant Qualifications:Don’t forget to mention any relevant PM qualifications like PRINCE2 or PMP. We love seeing that you’ve got the formal training to back up your hands-on experience in service management.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harvey Nash
✨Know Your Transition Principles
Make sure you brush up on ITIL service management and transition principles. Be ready to discuss how you've applied these in past projects, especially in multi-supplier environments. This will show that you understand the core of what the role entails.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders across different teams. Highlight your experience in engaging with technical, commercial, and business teams, as this is crucial for the role. Use specific scenarios to illustrate your approach.
✨Demonstrate Your Project Management Expertise
Familiarise yourself with the key aspects of managing multiple workstreams or transition waves. Be ready to discuss your experience with governance frameworks, RAID management, and structured reporting. This will help you stand out as a delivery-focused candidate.
✨Get Comfortable with ServiceNow
If you have experience with enterprise ITSM tools like ServiceNow, make sure to highlight it. Discuss how you've used such tools to align processes and tooling during transitions. If you're not familiar, do some quick research to understand its functionalities and relevance to the role.
