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For Companies At a Glance
- Tasks: Support and maintain key business applications, ensuring smooth operations and accurate data.
- Company: Join a market-leading organisation with a collaborative and supportive culture.
- Benefits: Enjoy hybrid work, excellent benefits, and a chance to grow your career.
- Why this job: Perfect for problem-solvers who love working with data and making an impact.
- Qualifications: 3 years in application support, strong analytical skills, and SQL experience.
- Other info: Work closely with finance teams and enjoy a dynamic, engaging environment.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
We are supporting a market leading organisation looking to recruit an Application Support Analyst on an 18-month fixed-term contract. You will join a supportive, collaborative environment where you will work closely with the finance function, ensuring key business systems run smoothly and data remains accurate and reliable.
The Role
In this role, you will be responsible for supporting and maintaining several third-party applications used across the business. You will help troubleshoot issues, carry out testing and make sure that reporting and data flows are running as they should. You will work with stakeholders in the finance team (finance experience not required), helping them get the most out of the systems and ensuring problems are resolved quickly. This role suits someone who enjoys problem-solving, understands how systems behave and is comfortable working with data.
Key Responsibilities
- Providing day-to-day support for corporate systems and third-party applications
- Investigating incidents, analysing root causes and identifying fixes or workarounds
- Working with stakeholders to understand issues and priorities
- Supporting testing across new releases, upgrades and patches
- Ensuring data quality and reporting outputs are accurate and dependable
- Producing reports and working with datasets to support business needs
- Using SQL tools to query, validate and analyse data
Key Requirements
- 3 years' experience in an application support or systems support role
- Strong analytical skills and a problem-solving mindset
- Experience working with C# is preferred
- Confident using SQL Management Studio; SQL Server experience is highly beneficial
- Comfortable working with data and producing reports
- Service-focused approach with the ability to work proactively
- Experience supporting users and liaising with business stakeholders
This will be a Hybrid opportunity, with requirements of being in the office one day per week and comes with excellent benefits. If this role sounds like a great opportunity, Apply Now!
Application Support Analyst in North East employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in North East
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've tackled issues, especially with data or systems. This will highlight your analytical mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Analyst in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your problem-solving abilities and familiarity with SQL!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Analytical Skills: Since this role involves troubleshooting and data analysis, make sure to mention specific examples where you've successfully resolved issues or improved processes. We’re all about those analytical skills, so highlight them!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to join our supportive team!
How to prepare for a job interview at Harvey Nash
✨Know Your Applications
Familiarise yourself with the third-party applications mentioned in the job description. Understand their functionalities and common issues users face. This will help you demonstrate your proactive approach and problem-solving skills during the interview.
✨Brush Up on SQL
Since SQL Server experience is highly beneficial, make sure you're comfortable using SQL Management Studio. Practice writing queries to validate and analyse data, as this will likely come up in technical discussions or tests during the interview.
✨Understand Stakeholder Needs
Think about how you can support stakeholders effectively. Prepare examples of how you've previously worked with users to resolve issues or improve system usage. This shows your service-focused approach and ability to communicate well with non-technical team members.
✨Problem-Solving Scenarios
Be ready to discuss specific scenarios where you've identified root causes and implemented fixes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and how you tackle challenges head-on.
