At a Glance
- Tasks: Provide first line support and develop MIS reports using Microsoft Access, SQL Server, and Power BI.
- Company: Harvey Nash, a leading tech recruitment firm with a dynamic work culture.
- Benefits: Competitive hourly rate, hybrid working, and full-time hours.
- Other info: Great opportunity for career growth and learning in a supportive team.
- Why this job: Join a fast-paced environment and enhance your technical skills while making a real impact.
- Qualifications: Experience in technical support and report development is a plus.
The predicted salary is between 30000 - 32000 £ per year.
Harvey Nash is now inviting candidates to apply for the 6 month contract role of Technical Support Analyst. Hybrid - 2 days a week in Cardiff £20 - £21.46 an hour (7.4 hour day) Umbrella only. Monday - Friday, full time.
Your main responsibility will be to provide first line support for an area of our clients business systems. You'll be responsible for managing requests received via the Support mailbox, from the first point of contact until resolution. A significant part of this support role will include the development of MIS reports using tools such as Microsoft Access, SQL Server and Power BI.
Your key accountabilities will include:
- Design and development of ad hoc MIS reports from a variety of systems
- Responsible for the design, development and validation of ad hoc MIS reports
- Building short term tactical solutions using Excel, Access, Power BI and SQL Server
- Manage the Support mailbox
- Coordinate 2nd and 3rd line queries with relevant engineers
- Responding to a high demand of support requests
Please submit your CV for consideration.
Locations
Technical Analyst in Newport, Wales employer: Harvey Nash
Harvey Nash is an excellent employer, offering a dynamic work environment in Cardiff that fosters professional growth and development. With a strong emphasis on employee well-being, the company provides flexible hybrid working arrangements and competitive pay, ensuring that team members can thrive both personally and professionally. Join us to be part of a collaborative culture where your contributions are valued and you can make a meaningful impact in the world of technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Technical Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially with tools like SQL Server and Power BI. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Show off your problem-solving skills! When you get the chance to discuss your experience, highlight specific examples where you've successfully managed support requests or developed reports. This will make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Analyst in Newport, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Analyst role. Highlight your experience with Microsoft Access, SQL Server, and Power BI, as these are key tools for the job. We want to see how your skills match what we're looking for!
Showcase Your Support Experience:Since this role involves first line support, be sure to showcase any relevant experience you have in managing support requests. We love seeing examples of how you've resolved issues and helped users in the past.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Harvey Nash
✨Know Your Tech Tools
Familiarise yourself with Microsoft Access, SQL Server, and Power BI before the interview. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical prowess and readiness for the job.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed support requests in the past. Think about specific challenges you faced and how you resolved them. This will demonstrate your ability to handle the high demand of support requests effectively.
✨Understand the Business Context
Research the company and its business systems. Understanding their operations will help you tailor your responses and show that you're genuinely interested in how you can contribute to their success.
✨Practice Communication
Since you'll be managing the Support mailbox and coordinating with engineers, practice clear and concise communication. Role-play common scenarios with a friend to ensure you can articulate your thoughts well under pressure.
