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- Tasks: Lead a team to deliver top-notch application support and drive service improvements.
- Company: Join a leading North-East organisation with a focus on collaboration and innovation.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Shape the future of application support in a high-impact role.
- Qualifications: Strong leadership skills and experience in complex IT application support.
- Other info: Great opportunity for growth in a supportive and collaborative setting.
The predicted salary is between 42000 - 60000 £ per year.
Are you ready to lead Application Support in a high-impact environment? This is an exciting opportunity to join a leading North-East based organisation as an Application Support Lead. You'll lead a small technical team responsible for delivering high-quality application support across a diverse portfolio of business-critical systems.
In this role, you will:
- Manage, coach and develop a team of application support analysts
- Oversee day-to-day service delivery, incident management and workload planning
- Collaborate with technical teams and application owners to drive service improvements
- Contribute to technical roadmaps, continuous improvement and strategic planning
What we're looking for:
- Strong leadership ability and people-management skills
- A background in application support within a complex IT environment
- Confidence working with technologies such as Microsoft 365, Citrix, authentication services and server/client applications
- Excellent problem-solving, communication and stakeholder engagement skills
This is a fantastic opportunity for a motivated technical leader who thrives in a collaborative environment and enjoys shaping how services evolve. If you're passionate about delivering high-quality support and developing high-performing teams, we'd love to hear from you.
IT Application Support Lead in Newcastle upon Tyne employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Lead in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in application support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your leadership and problem-solving abilities in application support. This will give you an edge during interviews and show how you can contribute to the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your experience with Microsoft 365, Citrix, and other relevant technologies.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows your enthusiasm and gives us a chance to connect with you right away. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace IT Application Support Lead in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership abilities and any relevant application support experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the IT Application Support Lead role. Share specific examples of how you've managed teams and improved service delivery in the past.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with technologies like Microsoft 365 and Citrix. We want to see how your technical background aligns with our needs, so be specific!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harvey Nash
✨Show Your Leadership Skills
As an IT Application Support Lead, you'll need to demonstrate your leadership ability. Prepare examples of how you've successfully managed and developed teams in the past. Think about specific situations where you coached someone to success or improved team performance.
✨Know Your Tech Inside Out
Familiarise yourself with the technologies mentioned in the job description, like Microsoft 365 and Citrix. Be ready to discuss your experience with these tools and how you've used them to solve problems in a complex IT environment. This will show that you're not just a leader but also technically savvy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and incident management experience. Think of scenarios where you had to handle a critical issue or improve service delivery. Practising your responses will help you articulate your thought process clearly during the interview.
✨Engage with Stakeholders
Since stakeholder engagement is key, prepare to discuss how you've collaborated with different teams in the past. Highlight your communication skills and how you've driven service improvements through effective collaboration. This will show that you understand the importance of teamwork in delivering high-quality support.