At a Glance
- Tasks: Lead user research to shape impactful public services through evidence-led design.
- Company: Join a dynamic digital transformation team in Edinburgh.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Flexible salary for exceptional candidates and opportunities for meaningful work.
- Why this job: Make a real difference in public sector services while collaborating with diverse teams.
- Qualifications: Significant user research experience, especially in the public sector, and strong facilitation skills.
The predicted salary is between 57036 - 69710 £ per year.
Senior User Researcher
?? Edinburgh (Hybrid: 2 days per week onsite in Leith) ?? £60,000 - £70,000 + Benefits ?? Permanent
The Opportunity
We are looking for an experienced
Senior User Researcher to join a growing digital transformation team delivering impactful public sector programmes.
This role offers the opportunity to work within multidisciplinary teams, helping shape services through evidence-led research and user-centred design.
You'll collaborate with service designers, product managers, business analysts, delivery managers and technical specialists to ensure services are designed around real user needs.
What You'll Be Doing
Leading user research across Discovery, Alpha, Beta and Live phases.
Planning and conducting interviews, usability testing, workshops and contextual research.
Synthesising research findings into actionable insights and recommendations.
Supporting product, service and delivery decisions through evidence-based research.
Working closely with multidisciplinary Agile teams.
Essential Experience
Significant experience delivering User Research within digital transformation or service improvement programmes.
Strong Public Sector or Government experience is essential.
Excellent understanding of GDS principles, Service Standards and User-Centred Design.
Experience delivering a range of qualitative research methods.
Strong stakeholder engagement and facilitation skills.
Experience working within multidisciplinary Agile teams.
Understanding of accessibility and inclusive design.
What's on Offer?
Salary of £60,000 - £70,000 with flexibility for exceptional candidates.
Hybrid working with 2 days per week onsite in Edinburgh (Leith).
Opportunity to work on meaningful public sector transformation programmes.
Collaborative and supportive team environment.
Two-stage interview process.
If you're a Senior User Researcher with strong Government or Public Sector experience and a passion for delivering user-centred services, we'd love to hear from you.
TPBN1_UKTJ
Senior User Research in Midlothian employer: Harvey Nash
Join a leading organisation that values continuous improvement and offers a collaborative work culture, where you will be part of a dedicated team enhancing a complex Dynamics 365 CE and Power Platform environment. With opportunities for professional growth and exposure to enterprise-scale solutions, this role is perfect for those looking to expand their consulting capabilities while working closely with experienced professionals in Birmingham and remotely. Enjoy the flexibility of remote work combined with the chance to make meaningful contributions to a large user base.
