At a Glance
- Tasks: Lead the delivery of Managed Services and ensure client satisfaction across diverse projects.
- Company: Join a leading Microsoft Digital Transformation Partner with a focus on innovation.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving operational maturity and client success.
- Why this job: Make a real impact in digital transformation while enhancing service excellence.
- Qualifications: Experience in Managed Services and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced Managed Service Delivery Lead to join a leading Microsoft Digital Transformation Partner, responsible for overseeing the successful delivery of Managed Services across a diverse portfolio of clients. This is a strategic leadership role focused on ensuring service excellence, maintaining SLA performance, managing major incidents and escalations, and driving continuous improvement across the service function.
You will act as a key client stakeholder, leading service reviews, overseeing the transition of Microsoft technology solutions from project delivery into BAU support, and ensuring operational readiness across all managed services. The role also includes ownership of service financials, resource planning, forecasting, and the leadership and development of Managed Service Team Leads.
The ideal candidate will have a strong background in Managed Services, preferably within a Microsoft Partner environment, with a solid understanding of Power Platform, Microsoft Dataverse, governance, enterprise architecture, application lifecycle management, business application support, Azure, SharePoint, and integrations. Strong leadership, client relationship management, operational oversight, and commercial awareness are essential.
This is an excellent opportunity to play a key role within a growing Microsoft consultancy, helping organisations maximise the value of their digital transformation investments while driving service excellence and operational maturity across a high-performing Managed Services function. If this sounds like you, please apply directly for consideration.
Managed Service Delivery Lead - MSP employer: Harvey Nash
Join a dynamic and innovative Microsoft Digital Transformation Partner that prioritises employee growth and development in a collaborative work culture. With a competitive salary and the flexibility of remote work combined with occasional office days in Birmingham, you will have the opportunity to lead a talented team while driving service excellence and operational maturity. Our commitment to continuous improvement and client satisfaction makes us an exceptional employer for those seeking meaningful and rewarding careers in Managed Services.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Service Delivery Lead - MSP
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to Managed Services and Microsoft solutions. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your experience in service delivery and client management. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Managed Service Delivery Lead - MSP
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Managed Service Delivery Lead role. Highlight your background in Managed Services and any relevant Microsoft technologies to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this strategic leadership role. Share specific examples of how you've driven service excellence and managed client relationships in the past.
Showcase Your Leadership Skills:We’re looking for someone who can lead and develop teams effectively. In your application, mention any experience you have in leading teams or managing major incidents, as this will demonstrate your capability in operational oversight.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing Microsoft consultancy.
How to prepare for a job interview at Harvey Nash
✨Know Your Managed Services Inside Out
Make sure you brush up on your knowledge of Managed Services, especially within a Microsoft Partner environment. Be ready to discuss your experience with Power Platform, Microsoft Dataverse, and Azure. This will show that you understand the technical aspects and can lead service delivery effectively.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed major incidents or escalations. Highlight your ability to drive continuous improvement and maintain SLA performance, as these are crucial for the role.
✨Client Relationship Management is Key
Be ready to talk about your approach to client stakeholder management. Share experiences where you’ve led service reviews or transitioned technology solutions into BAU support. This will demonstrate your capability to build strong relationships and ensure client satisfaction.
✨Showcase Your Commercial Awareness
Understand the financial aspects of service delivery, such as resource planning and forecasting. Prepare to discuss how you've managed service financials in previous roles. This will highlight your strategic thinking and operational oversight skills, which are essential for this position.
