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- Tasks: Manage complex support cases and collaborate with engineering to enhance products.
- Company: Global technology firm with a highly technical support team.
- Benefits: Gain hands-on experience in a dynamic environment with growth potential.
- Why this job: Be the go-to person for clients and make a real difference in product support.
- Qualifications: Experience in software support and strong problem-solving skills.
- Other info: Ideal for proactive individuals who thrive in high-stakes situations.
The predicted salary is between 28800 - 48000 £ per year.
A global technology firm is seeking a Product Support Specialist to join a highly technical support team. This hands-on role requires experience in software support, strong problem-solving skills, and direct client interaction.
Key responsibilities include:
- Managing complex support cases
- Collaborating with engineering
- Contributing to product improvements
The ideal candidate should be proactive and comfortable in high-stakes environments. This position does not offer sponsorship.
SaaS Product Support Specialist – Client-Facing & Escalations in London employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Product Support Specialist – Client-Facing & Escalations in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves managing complex support cases, think of examples from your past experiences where you successfully resolved issues. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace SaaS Product Support Specialist – Client-Facing & Escalations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software support and problem-solving skills. We want to see how you've tackled complex cases before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your client interaction experience and how you can contribute to product improvements.
Showcase Your Technical Skills: Since this role is highly technical, be sure to list any relevant software or tools you’ve worked with. We love seeing candidates who are proactive and comfortable in high-stakes environments!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harvey Nash
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the software products you'll be supporting. Familiarise yourself with common issues users face and think about how you would resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved complex support cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to work under pressure, which are crucial for this role.
✨Emphasise Client Interaction Experience
Since this role involves direct client interaction, be ready to discuss your experience in managing client relationships. Highlight any instances where you've turned a negative situation into a positive outcome. This will illustrate your communication skills and ability to handle high-stakes environments.
✨Collaborate and Contribute
Be prepared to talk about how you've worked with engineering teams or contributed to product improvements in the past. Share specific examples of how your input has led to better solutions or processes. This shows that you’re not just a problem-solver but also a team player who can drive product success.
