At a Glance
- Tasks: Bridge sales and engineering to ensure successful customer onboarding and implementation.
- Company: Join a fast-growing B2B software company in Camden with a modern platform.
- Benefits: Competitive salary, hybrid working, share options, and 25 days holiday.
- Other info: Dynamic team culture with opportunities for professional growth.
- Why this job: Shape customer success and make a real impact as the company scales.
- Qualifications: 3+ years in a customer-facing role within a software environment.
The predicted salary is between 45000 - 65000 € per year.
Location: Camden, London (Hybrid – 3 days per week in‑office)
Type: Full‑time
Harvey Nash is working with a growing B2B software company to find a Product Implementation Associate to join their team in London. You will be bridging the gap between sales and engineering.
Our client builds a modern platform that helps global organisations manage complex product, supplier, and regulatory data. Operating in highly regulated, fast‑moving environments, they are scaling quickly and investing heavily in their customer implementation and success function.
As a Product Implementation Associate, you’ll work closely with customers, Sales, Product, and Engineering to take clients from signed contract through to a successful platform launch—and beyond. You’ll own onboarding and implementation, act as a trusted customer partner, and help shape scalable processes as the company grows.
- Support pre‑sales discovery and solution design alongside Sales
- Lead customer onboarding and implementation from contract to go‑live
- Configure the platform to meet customer needs and guide data migration
- Deliver training and support early adoption
Experience in Implementation, Customer Success, Solutions, or similar roles
3+ years in a customer‑facing role within a software environment
Experience with configurable or workflow‑based software
£45,000–£65,000 salary, depending on experience
Hybrid working: 3 days per week in the Camden office
Opportunity to shape customer implementation as the company scales
All employees receive share options after passing probation, so you share in the company’s success
Office-based in Camden on Monday, Tuesday and Thursday, with remote working on Wednesday and Friday.
25 days holiday plus UK bank holidays.
Product Implementation Associate in London employer: Harvey Nash
Harvey Nash offers an exceptional work environment for a Product Implementation Associate, combining a vibrant office culture in Camden with the flexibility of hybrid working. Employees benefit from competitive salaries, generous holiday allowances, and the unique opportunity to participate in share options, fostering a sense of ownership and investment in the company's success. With a strong focus on employee growth and the chance to shape customer implementation processes, this role is perfect for those seeking meaningful and rewarding employment in a dynamic B2B software company.
StudySmarter Expert Advice🤫
We think this is how you could land Product Implementation Associate in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how valuable personal connections can be in landing that Product Implementation Associate role.
✨Tip Number 2
Prepare for the interview by understanding the company’s platform inside and out. We recommend diving into their website and familiarising yourself with their products. This will show your genuine interest and help you stand out!
✨Tip Number 3
Practice your problem-solving skills! As a Product Implementation Associate, you’ll need to think on your feet. We suggest doing mock interviews with friends or using online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. We believe it shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Product Implementation Associate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Product Implementation Associate. Highlight your experience in customer-facing roles and any relevant software implementation skills. We want to see how you can bridge the gap between sales and engineering!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with configurable or workflow-based software.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. As a Product Implementation Associate, you'll need to guide customers through complex processes, so we want to see your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Harvey Nash
✨Know the Product Inside Out
Before your interview, make sure you understand the company's platform and how it helps clients manage their data. Familiarise yourself with the features and benefits, as well as any recent updates or case studies. This will show your genuine interest and help you discuss how you can contribute to customer onboarding and implementation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer interactions. Think of specific examples from your past experience where you've successfully managed a project or resolved a customer issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As a Product Implementation Associate, you'll need to bridge gaps between various teams. During the interview, demonstrate your ability to communicate effectively with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms, as this will be crucial in your role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's implementation processes or future growth plans. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career goals. It’s a great way to leave a lasting impression!
