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- Tasks: Enable colleagues to adopt new tech through engaging training and support.
- Company: Dynamic organisation focused on change management and user proficiency.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference by empowering others to embrace new technologies.
- Qualifications: 2+ years in training or change delivery, strong communication skills.
- Other info: Collaborative environment with diverse stakeholders and exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Technical Trainer to play a key role in enabling our people to successfully adopt new applications, systems, and processes. This role focuses on the people side of change and support. You will bridge the gap between technology and user proficiency by assessing learning needs, developing high-quality training materials, delivering engaging training sessions, and supporting change initiatives. Working closely with product, change, HR, and project teams, you will help ensure that changes are implemented smoothly and that colleagues feel confident, capable, and supported.
Change & Adoption
- Develop and support the delivery of change management strategies to enable adoption of new systems, processes, and technologies.
- Identify people-side risks and potential resistance, escalating issues where appropriate.
- Provide guided support to users to improve digital literacy, efficiency, and application adoption.
Collaboration & Stakeholder Engagement
- Support product design and development by contributing user, business, and regulatory requirements.
- Support User Acceptance Testing (UAT) for internal application development and enhancements.
- Work closely with communication, change, HR, and organisational development specialists to support successful project implementation.
- Engage with a wide range of stakeholders, including senior leaders and external partners.
Strong understanding of how people experience and respond to change. Proven experience delivering technical training and/or change initiatives in a complex organisation. Solid knowledge of the insurance industry (London Market experience desirable). Excellent relationship-building skills with the ability to influence without direct authority. Confident communicator with the ability to explain complex information clearly to varied audiences. Experience working with diverse stakeholder groups, including senior and external stakeholders. Outcome-focused, adaptable, and able to manage competing priorities. Strong coaching, facilitation, and active listening skills. Collaborative team player with the ability to motivate others toward shared goals. Familiarity with project management methodologies and project lifecycle phases. Comfortable using learning technologies such as LMS platforms, e-learning tools, and Microsoft Office. Knowledge of Articulate 360, Vyond, and Canva is preferred.
Knowledge & Experience
- Minimum 2+ years' experience in change delivery, project, and/or training environments.
- Customer-focused and mission-oriented mindset.
- Diligent, resilient, and able to work effectively in a fast-changing environment.
IT Trainer in London employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Trainer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in training or change management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your training materials and any successful projects you've been part of. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to change management and technical training. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace IT Trainer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Trainer. Highlight your experience in delivering technical training and change initiatives, especially in complex environments like the insurance industry. We want to see how you bridge the gap between technology and user proficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping people adopt new technologies. Share specific examples of how you've supported change management strategies and engaged with diverse stakeholders in the past.
Showcase Your Skills: Don’t forget to mention your familiarity with learning technologies and tools like Articulate 360 or Vyond. We love seeing candidates who can leverage these tools to create engaging training materials. Make sure to highlight any coaching or facilitation skills too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Harvey Nash
✨Know Your Stuff
Make sure you understand the key technologies and systems mentioned in the job description. Brush up on your knowledge of learning technologies like LMS platforms, Articulate 360, and Vyond. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Training Skills
Prepare to share examples of how you've successfully delivered technical training or change initiatives in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to engage users and support their adoption of new systems.
✨Engage with Stakeholders
Be ready to discuss your experience working with diverse stakeholder groups. Highlight your relationship-building skills and how you've influenced others without direct authority. This is crucial for a role that requires collaboration with senior leaders and external partners.
✨Emphasise Adaptability
The job mentions a fast-changing environment, so be prepared to talk about how you've adapted to change in previous roles. Share examples of how you've managed competing priorities and supported colleagues through transitions, showcasing your resilience and customer-focused mindset.
