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For Companies At a Glance
- Tasks: Lead customer onboarding and growth in a fast-paced B2B SaaS environment.
- Company: High-growth B2B SaaS company with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and significant career progression opportunities.
- Why this job: Join a dynamic team and shape customer success operations from day one.
- Qualifications: Experience in B2B SaaS customer success and strong technical skills.
- Other info: Work closely with founders and enjoy autonomy in your role.
The predicted salary is between 72000 - 108000 ÂŁ per year.
This high‑growth B2B SaaS company is massively scaling year‑on‑year and needs a Customer Success Lead. You’ll own onboarding, customer growth, and the full post‑sale journey.
What You’ll Be Doing:
- Run end‑to‑end customer onboardings across data, configuration, and process
- Build scalable onboarding & CS processes from scratch
- Work closely with the CEO & CTO
- Lead and contribute to a small but growing CS team
- Handle renewals, upsells & long‑term relationship growth
What You Bring:
- Strong B2B SaaS customer success or onboarding experience
- High technical aptitude + comfortable with configuration‑heavy platforms
- Excellent with Excel and data organisation
- Relationship‑first, not hard‑sell
- Confidence handling negotiations and strategic upsell conversations
- Comfort in a fast‑paced, hyper‑growth environment
What’s in it for you?
- Join at the perfect time, just before the next growth phase
- Work directly with founders who deeply understand the space
- Massive runway for career progression
- Autonomy to build and shape CS operations from day one
- A product with strong demand and significant expansion potential
Customer Success Lead in London employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success. Think about your past experiences and how they align with the role. We want you to showcase your skills in onboarding and relationship management!
✨Tip Number 3
Showcase your technical skills! If you're comfortable with configuration-heavy platforms, make sure to highlight that in conversations. We know how important it is to demonstrate your ability to handle data and processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Lead role. Highlight your B2B SaaS experience and any onboarding successes you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer success and how your skills align with our needs. Don’t forget to mention why you’re excited about joining us at this pivotal growth phase.
Showcase Your Technical Skills: Since we’re looking for someone with a strong technical aptitude, make sure to highlight your experience with configuration-heavy platforms and data organisation. We love seeing examples of how you've used Excel or similar tools effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harvey Nash
✨Know Your Customer Success Stuff
Make sure you brush up on your B2B SaaS knowledge, especially around customer onboarding and success strategies. Be ready to discuss specific examples from your past experiences where you've successfully managed customer relationships or improved onboarding processes.
✨Show Off Your Technical Skills
Since the role involves working with configuration-heavy platforms, be prepared to demonstrate your technical aptitude. Bring examples of how you've used tools like Excel for data organisation or any other relevant software that showcases your ability to handle complex configurations.
✨Be Relationship-First
This company values a relationship-first approach over hard-selling. Think about how you can convey your ability to build long-term relationships with customers. Prepare anecdotes that highlight your negotiation skills and how you've successfully upsold in a way that felt natural and beneficial to the client.
✨Embrace the Fast-Paced Environment
With the company being in a hyper-growth phase, they’ll want to see that you can thrive in a fast-paced setting. Share experiences where you've adapted quickly to change or managed multiple priorities effectively. This will show them you're ready to hit the ground running!
