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- Tasks: Provide 2nd line IT support and troubleshoot Microsoft technologies in a fast-paced environment.
- Company: Join a dynamic IT support team in Leeds with a focus on collaboration.
- Benefits: Competitive daily rate, hands-on experience, and opportunities for professional growth.
- Other info: Onsite role with excellent career development opportunities.
- Why this job: Make a real impact by solving technical issues and supporting users daily.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Office 365.
The predicted salary is between 58000 - 58000 £ per year.
We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds. This is an excellent opportunity for a hands-on support professional with strong experience across Microsoft technologies, Office 365, and end-user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation’s IT environment.
Working within a fast-paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies.
Key Responsibilities- Provide 2nd line technical support across hardware, software, and Microsoft environments
- Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online
- Build, configure, deploy, and support laptops and desktop devices
- Diagnose and resolve hardware, software, and connectivity issues
- Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments
- Escalate complex incidents to relevant internal teams where required
- Maintain accurate ticket updates and technical documentation
- Deliver excellent customer service and end-user support across the business
- Support device rollouts, hardware replacements, and user onboarding activities
- Proven experience within a 2nd Line IT Support role
- Strong Office 365 support experience
- Hands-on experience supporting laptops, desktops, and peripheral devices
- Good knowledge of Windows 10/11 environments
- Experience with Active Directory user administration
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder engagement skills
- Ability to work effectively within a fully onsite support environment
- Experience with Microsoft Intune or Endpoint Manager
- Basic networking knowledge
- Exposure to Azure or cloud-based technologies
- Relevant Microsoft or IT support certifications
Interested? Please submit your updated CV to Dean Sadler-Parkes at Harvey Nash for immediate consideration.
2nd Line Support in Leeds employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd Line Support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Office 365 knowledge and troubleshooting skills. We recommend practising common scenarios you might face, so you can show off your expertise when it counts.
✨Tip Number 3
Don’t forget to showcase your customer service skills! In your conversations, highlight how you’ve resolved issues and supported users in the past. This will demonstrate that you’re not just tech-savvy but also great with people.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing candidates who take the initiative and show genuine interest in joining our team.
We think you need these skills to ace 2nd Line Support in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd line support and Microsoft technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your Office 365 expertise!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing problem-solving stories that demonstrate your ability to handle hardware and software challenges.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. A friendly yet respectful approach will help us see your personality shine through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Leeds.
How to prepare for a job interview at Harvey Nash
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365. Be ready to discuss your hands-on experience with troubleshooting applications like Outlook and Teams, as well as any hardware support you've provided.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you had to escalate incidents and how you managed user accounts in Active Directory.
✨Communicate Clearly
Since excellent communication is key in this role, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you would handle a frustrated user, so keep your cool and show empathy.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to provide support in a fast-paced environment. Think about how you would approach device rollouts or user onboarding activities, and be prepared to discuss your strategies.