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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot Microsoft technologies in a fast-paced environment.
- Company: Join a dynamic team in Leeds focused on delivering top-notch IT support.
- Benefits: Competitive daily rate, hands-on experience, and opportunities for professional growth.
- Other info: Work onsite with a supportive team and enhance your tech skills.
- Why this job: Make a real difference by solving tech issues and supporting users every day.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Office 365 required.
The predicted salary is between 58000 - 58000 £ per year.
Location: Leeds x5 days per week onsite
Rate: Up to £290 per day - Inside IR35
The Opportunity
We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds. This is an excellent opportunity for a hands-on support professional with strong experience across Microsoft technologies, Office 365, and end-user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation's IT environment.
Working within a fast-paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies.
Key Responsibilities
- Provide 2nd line technical support across hardware, software, and Microsoft environments
- Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online
- Build, configure, deploy, and support laptops and desktop devices
- Diagnose and resolve hardware, software, and connectivity issues
- Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments
- Escalate complex incidents to relevant internal teams where required
- Maintain accurate ticket updates and technical documentation
- Deliver excellent customer service and end-user support across the business
- Support device rollouts, hardware replacements, and user onboarding activities
Essential Skills & Experience
- Proven experience within a 2nd Line IT Support role
- Strong Office 365 support experience
- Hands-on experience supporting laptops, desktops, and peripheral devices
- Good knowledge of Windows 10/11 environments
- Experience with Active Directory user administration
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder engagement skills
- Ability to work effectively within a fully onsite support environment
Desirable
- Experience with Microsoft Intune or Endpoint Manager
- Basic networking knowledge
- Exposure to Azure or cloud-based technologies
- Relevant Microsoft or IT support certifications
Interested? Please submit your updated CV to Dean Sadler-Parkes at Harvey Nash for immediate consideration.
2nd Line IT Support Engineer - Leeds employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer - Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Leeds. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Office 365 and troubleshooting techniques. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled tricky IT issues in the past. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line IT Support Engineer - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing problem-solving stories that demonstrate your ability to handle challenges effectively.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep it professional. Let your personality shine through, but ensure your application reflects your commitment to providing excellent customer service.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Harvey Nash
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365. Be ready to discuss your hands-on experience with troubleshooting applications like Outlook and Teams, as well as your familiarity with Windows 10/11 environments.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you had to escalate incidents and how you managed user accounts in Active Directory.
✨Customer Service is Key
Since you'll be providing support to business users, it's crucial to demonstrate your excellent communication skills. Be ready to talk about how you've delivered top-notch customer service and engaged with stakeholders in previous roles.
✨Get Familiar with the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities. Be prepared to discuss how you would handle device rollouts, hardware replacements, and user onboarding activities, showcasing your proactive approach to IT support.