At a Glance
- Tasks: Support the implementation of CSDM and enhance service data quality in a hybrid environment.
- Company: Join a forward-thinking company focused on service management transformation.
- Benefits: Competitive daily rate, flexible working options, and a chance to shape service data practices.
- Other info: Dynamic role with opportunities for professional growth and collaboration with diverse teams.
- Why this job: Make a real impact on service data quality and governance while developing your skills.
- Qualifications: Experience in CMDB, service data management, and strong analytical skills required.
Harvey Nash are now inviting candidates to apply for the role of CSDM / CMDB Service Analyst. Initial 6 months contract Inside of IR35, £417 - £525 a day Havant / Hybrid.
Service Management Transformation
Support the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB.
Key Responsibilities
- CSDM/CMDB Modelling & Governance
- Service Data Quality & Remediation
- Data Health Reporting & Insights
- ITSM Enablement (Incident/Change Impact & Service Views)
- Stakeholder Engagement & Data Stewardship
Essential Skills
- Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices.
- Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting.
- Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source.
- Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams.
- Hands-on experience with ITSM tooling (e.g., ServiceNow CMDB and Service Portfolio) including reporting/dashboards, data imports, and lifecycle workflows.
- Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers.
- Experience producing data health MI (KPIs, quality scores, exception reporting) and turning insight into prioritised improvement actions.
- Methodical, detail-focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence.
Please apply with your updated CV today.
CSDM/CMDB Service Analyst in Langstone employer: Harvey Nash
At Harvey Nash, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Havant location provides a hybrid working environment, allowing for flexibility while engaging in meaningful projects that drive service management transformation. We are committed to employee growth, providing opportunities for professional development and the chance to work with cutting-edge ITSM tools, making us an attractive choice for those seeking rewarding careers in data management.
StudySmarter Expert Advice🤫
We think this is how you could land CSDM/CMDB Service Analyst in Langstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with CSDM or CMDB. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with service data management and ITSM tooling. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online platforms. Focus on explaining your data governance practices and stakeholder engagement strategies.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance at landing that dream role.
We think you need these skills to ace CSDM/CMDB Service Analyst in Langstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CSDM/CMDB Service Analyst role. Highlight your experience with CMDB and service data management, and don’t forget to mention any relevant ITSM tooling you’ve worked with. We want to see how your skills match what we’re looking for!
Showcase Your Skills:In your application, be sure to showcase your strong data quality and analysis capabilities. Talk about specific examples where you've defined rules or coordinated remediation efforts. This will help us see how you can contribute to improving our service data quality.
Communicate Clearly:Strong communication skills are key for this role. When writing your application, make sure to clearly explain your experience with stakeholder engagement and how you've influenced data stewardship in past roles. We love candidates who can articulate their thoughts well!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Harvey Nash
✨Know Your CSDM and CMDB Inside Out
Make sure you brush up on your knowledge of the Common Service Data Model (CSDM) and Configuration Management Database (CMDB). Be ready to discuss how these concepts relate to ITSM processes and operational reporting, as this will show your understanding of the role's core responsibilities.
✨Showcase Your Data Quality Skills
Prepare examples that highlight your experience with data quality and analysis. Think about specific instances where you've defined rules, run checks, or coordinated remediation efforts. This will demonstrate your hands-on capability and attention to detail, which are crucial for this position.
✨Engage with Stakeholder Scenarios
Since stakeholder engagement is key, come prepared with scenarios where you've successfully communicated data issues or influenced data stewardship. This will help illustrate your strong communication skills and ability to work collaboratively with diverse teams.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow, be ready to discuss it! Talk about your hands-on experience with reporting, dashboards, and lifecycle workflows. This will show that you're not just familiar with the tools but can also leverage them effectively in your role.
