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- Tasks: Lead the implementation of a new CRM platform to enhance student engagement and operational efficiency.
- Company: Lancaster University, committed to diversity and innovative education.
- Benefits: Competitive salary, flexible hybrid working, and a supportive work environment.
- Other info: Join a dynamic team dedicated to inclusivity and professional growth.
- Why this job: Shape the future of education while making a real impact on student experiences.
- Qualifications: Strategic mindset with experience in digital transformation and project management.
The predicted salary is between 48822 - 56535 £ per year.
Lancaster University is initiating an ambitious programme to implement a new Customer Relationship Management (CRM) platform. This multi-year strategic initiative is reshaping the design, delivery, and management of undergraduate and postgraduate education to ensure a distinctive, inclusive, and future-ready offering. The successful candidate will be able to shape and elevate the University's entire CRM capability. You will support the development and delivery of a complex, high-impact digital and systems change in a fast-paced and evolving environment.
Information System Services (ISS) is looking for a strategic, detail-oriented, confident, and driven Business Transformation Manager to take on a crucial role in this significant programme. This is a fixed-term role lasting until 31st July 2027.
This role will primarily be based at the Lancaster University Bailrigg campus, with flexible hybrid working options available to support a healthy work-life balance. A minimum of two days per week in the office is expected.
- Implement CRM Platform: Implement 'Salesforce' to bring together student enquiries, applications, engagement and provide ongoing support.
- Build a holistic view of every student: Provide students with personalised communication, support and drive their motivation to thrive at Lancaster University.
This isn't just a 'tech upgrade'; this will improve student engagement, boost operational efficiency and enable data-driven decision-making! This programme will give the University and students clarity, efficiency and engagement power in an increasingly competitive sector.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Business Transformation Manager (Permanent) in Lancaster employer: Harvey Nash
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Transformation Manager (Permanent) in Lancaster
✨Tip Number 1
Network like a pro! Reach out to current employees at Lancaster University or in similar roles. A friendly chat can give us insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by researching the CRM platform, Salesforce. Knowing its ins and outs will show us you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Showcase your transformation skills! Think of examples from your past where you've driven change or improved processes. We love seeing how you can elevate our CRM capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who want to make a difference.
We think you need these skills to ace Business Transformation Manager (Permanent) in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Transformation Manager role. Highlight your experience with CRM platforms like Salesforce and any relevant projects that showcase your strategic thinking and detail-oriented approach.
Showcase Your Impact: When detailing your previous roles, focus on the impact you've made. Use specific examples of how you've improved processes or enhanced student engagement in past positions. We want to see how you can elevate our CRM capability!
Be Authentic: Let your personality shine through in your application. We value confidence and a driven attitude, so don’t be afraid to express your passion for transforming educational experiences and driving change in a fast-paced environment.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Harvey Nash
✨Know Your CRM Inside Out
Make sure you’re familiar with CRM platforms, especially Salesforce, as it’s a key part of the role. Brush up on how CRM systems enhance student engagement and operational efficiency, and be ready to discuss your experience with similar tools.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to think strategically about business transformation. Think about past projects where you’ve implemented change and how you measured success. This will show them you can elevate their CRM capability.
✨Emphasise Your People Skills
This role isn’t just about tech; it’s about people too! Be ready to talk about how you’ve built relationships and communicated effectively with diverse teams. Highlight your experience in fostering an inclusive environment, as this aligns with their values.
✨Ask Insightful Questions
Prepare thoughtful questions about the university's vision for the CRM implementation and how they measure success. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.